About the Opportunity

Children Matter Community Services (CMCS) is seeking an experienced After-Hours Program Manager to provide calm, compassionate leadership to staff supporting children and youth in our staffed homes.

When an urgent situation arises, staff need someone who can listen, assess risk, provide clear direction, and help them move forward with confidence. In this role, you will provide timely crisis support, coordinate after-hours staffing, and help maintain safe, consistent care across CMCS programs.

Our work is grounded in relationships, connection, and belonging, guided by our values of Integrity, Respect, Transparency, Advocacy, and Acceptance. Supporting the people who care for youth is an essential part of creating homes where young people feel safe, heard, and supported.

What you will do

Provide crisis response and safety leadership

- Respond promptly to on-call requests and assess immediate safety concerns.
- Guide staff through de-escalation, emergency protocols, and individualized crisis response plans.
- Provide clear, practical direction by phone or messaging, remaining available until immediate safety concerns are addressed.
- Coordinate emergency services, RCMP, or other crisis resources when needed.
- Help staff establish safe next steps and maintain continuity of care after a crisis.

Support staff and coordinate coverage

- Respond to unexpected absences and arrange coverage through shift call-outs or shift bidding.
- Approve after-hours sick-call time-off requests so vacant shifts can be posted.
- Provide reassurance, practical guidance, and initial debriefing following critical incidents.
- Communicate follow-up needs to Program Managers and Directors, who coordinate formal debriefing and ongoing support.

Maintain documentation and strengthen practice

- Keep accurate records of calls, decisions, actions, and follow-up requirements in the on-call log.
- Support staff with Reportable Incident documentation and review reports for clarity, accuracy, and completeness.
- Share relevant staffing concerns,



safety issues, and outstanding actions with program leadership.
- Collaborate with Program Managers and the Director of Programs to strengthen safety procedures and crisis response.
- Identify staff learning needs and contribute to training recommendations, incident reviews, and service improvements.
- Participate in circle-of-care meetings as needed.

What you bring Required qualifications

- A diploma or degree in a related human or social services field.
- At least three years of recent related experience, including two years of crisis response and supporting staff.
- An unrestricted Class 5 driver’s licence and a driver’s abstract that meets CMCS policy.
- Ability to successfully complete the required Criminal Record Check and Ministry of Children and Family Development CCRC check and maintain through out the duration of employment.

Skills and experience that support success

- Confidence assessing risk and making sound decisions during urgent situations.
- Strong de-escalation skills and the ability to provide calm, transparent direction.
- A compassionate approach to supporting youth and staff through distress.
- Strong communication, documentation, organization, and follow-through.
- The ability to coach staff, coordinate resources, and manage competing priorities.
- Experience supporting children or youth with complex needs in residential or similar care settings.
- Comfort using electronic documentation and scheduling systems.

This position requires reliable availability throughout assigned on-call periods and prompt responses to calls.



You must be able to provide sustained support during urgent situations and coordinate any necessary handover or follow-up. Who will thrive in this role

You are a flexible, compassionate leader who brings calm and clear thinking to challenging situations. You can assess risk, consider options, and provide practical direction during a crisis while helping staff feel supported and confident. You adapt well to change, respond thoughtfully to shifting priorities, and understand that each young person and situation may require a different approach. You balance empathy with sound judgment and follow through to ensure concerns are addressed.

You understand that meaningful care grows from relationships, connection and a sense of belonging. By caring for the people you lead and helping them feel valued, supported and confident, you strengthen their ability to offer youth the same care and connection. You bring this approach into everyday interactions, creating a home where young people feel protected, heard, and accepted.

At our agency, we're not just offering a job; we're building a community that prioritizes the joy of work and the ongoing development of each team member. We understand that true success comes from a harmonious balance between work and life, and we're committed to fostering an environment that supports your well-being.

Apply

Please submit your resume and a brief cover letter highlighting your relevant experience in crisis response, staff support, and residential services.

Children Matter Community Services welcomes applicants from diverse backgrounds. Please let us know if you require accommodation during the recruitment process.

Pay: $76,960.00-$87,360.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Wellness program

Education:
- Bachelor's Degree (required)

Experience:
- Crisis support and: 3 years (required)
- Management: 2 years (required)

Licence/Certification:
- MHFA, First Aid, MANDT, or NVCI (preferred)

Work Location: Hybrid remote in Kamloops, BC

📌 After-Hours Program Manager (Kamloops)
🏢 Children Matter Community Services
📍 Kamloops