The Customer Service Representative is the first point of contact for Challenger customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customers' loads. Monday to Friday, 1:30pm – 10:00pm On-site Permanent Shift premium: $Office workplace Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives,



Traffic and Management Notify external and internal customers of late arrival Data enter orders via EDI or manually inputting into the system Supply accurate information/updates through online portals for various customers and weekly reporting Maintain customer profiles and ensure all special requirements are noted in profile and the order Minimum 2 years' experience in a corporate customer service High School Diploma or GED (Post-Secondary Degree or Diploma considered an asset) Experience in the transportation industry considered an asset Commitment to customer satisfaction and a customer focused mentality.

Strong computer skills. Creative and effective problem-solving ability. Commitment to customer satisfaction and customer focused

📌 Afternoons Customer Service Representative - Challenger (Cambridge)
🏢 Fastfrate Group
📍 Cambridge