Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

- Flexible work arrangements and a hybrid work model

- Possibility to purchase up to 5 extra days off per year

- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

43,600 - 53,200Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) - with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Nous sommes a la recherche d'un.e representant.e du service a la clientele, Indemnisation pour se joindre a notre equipe en pleine croissance!

Ce que vous ferez ici :

- Etre un expert de nos politiques, produits, services et initiatives.
- Repondre aux questions de nos assures, du personnel interne et de nos fournisseurs,



par telephone courriel ou en personne, et ce, en appliquant vos connaissances, en utilisant votre capacite a resoudre les problemes et a prendre des decisions rapidement afin de faire avancer un dossier de reclamation adequatement.
- Documenter les dossiers de reclamations de facon claire et concise de maniere a transcrire precisement les conversations et actions prises au dossier.
- Initier des conversations difficiles avec empathie et clarte portant sur nos politiques, les couvertures d'assurance ou encore les defis operationnels.
- Contribuer a l'atteinte des objectifs du Centre de Service tout en performant les taches quotidiennes.
- Fournir un excellent service a la clientele en maintenant en tout temps professionnalisme et respect avec
- Collaborer etroitement et professionnellement avec tous les intervenants internes et externes, entre autres, les assures, experts en sinistre, ateliers de reparations
- Etre capable de travailleur sous pression et s'adapter facilement a un environnement en evolution en executant des taches simultanement et repondre avec efficacite aux changements de priorites en respectant des delais stricts.
- Toute autre tache en lien avec les besoins changeants du Centre de Service.

Ce que vous apportez :

- Vivre les Valeurs d'Intact (Integrite, Respect, Engagement envers le client, excellence et generosite) avec nos assures, nos collegues et nos fournisseurs est primordial.
- Avoir un Permis de conduire valide avec un bon dossier de conduite.
- Avoir de l'experience en service a la clientele dans un environnement bilingue (Francais/Anglais).
- Avoir des connaissances en assurance de dommages est un atout.
- Etre Motive, debrouillard et resilient est essentiel afin de surmonter diverses situations.
- Demontrer d'excellentes competences organisationnelles, etre oriente resultats et etre alerte afin de naviguer dans un environnement dynamique avec agilite.




- Competences d'ecoute et de communication permettant le developpement et l'entretien de solides relations de travail.
- Ce poste est exclusivement offert en presentiel au Centre de Service Intact Dorval, 5 jours par semaine.
- Flexibilite de travailleur 35 heures par semaine pendant nos heures d'operations du lundi au vendredi de 7h a 15h. Possibilite de travailler les samedis a tour de role, de 8h a 14h,

Ce poste jouera un role essentiel au sein de notre equipe. This position will fill an essential role in our team.

We are an equal prospect employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

by Jobble

📌 Agent service a la clientele - Centre de service de Dorval
🏢 Intact Financial
📍 Dorval