SUMMARY OF DUTIES

Reporting to the Supervisor, Business Applications – Enterprise Asset Management (EAM), the Application Support Specialist – EAM is responsible for the technical configuration, customization, integration support, reporting, and sustainment of the City’s Hexagon (HxGN) EAM platform. This role provides technical expertise across system administration, performance optimization, troubleshooting, reporting, and development of EAM flexes, extensions, or integrations.

Working as a technical member of an Agile/Scrum delivery team, the Application Support Specialist participates in sprint activities, estimates development effort, and delivers technical work items—such as configuration changes, data updates, integrations, GIS support, or reports to meet defined acceptance criteria.





Candidates may be hired into one of three specialization streams:

1. GIS / OpenCAD Specialist
2. Generalist EAM Application Specialist
3. Integration Specialist (DBPro/Python/.NET/API/ETL)

These roles will support both the Production Support and Enhancements Scrum Teams. Individuals may be assigned to one of two EAM Scrum Teams:
1. Production Support Team – sustainment, defects, patches, operational fixes, reporting.
2. Enhancement & Configuration Team – current features, integrations, flex development, configuration, reporting enhancements.

This position has regular access to confidential HR and Finance data.

📌 Application Support Specialist - EAM (Canada)
🏢 City of Hamilton
📍 Canada