Hello, friend. We're The Mule Hamilton, and we're looking for our next Assistant General Manager!

This is a Co-Assistant General Manager (Co-AGM) position. You will work alongside another AGM, sharing responsibility for day-to-day restaurant and bar operations and supporting the General Manager as part of a collaborative leadership team.

The Mule’s Assistant General Manager (AGM) works under the direction of The Mule’s General Manager to assist in ensuring the operational success of both the front-of-house restaurant and bar operations of The Mule. The AGM is responsible for directly managing both The Mule’s Front-of-House (FOH) Manager and the Bar Manager, and supporting The Mule’s day-to-day business needs, as well as contributing to long-term growth and development projects for The Mule with The Mule’s General Manager.

What are my responsibilities?

- Work with the General Manager to manage the business aspects of the front-of-house, including the restaurant and bar, including things such as upkeeping with legislation, negotiating with suppliers, managing budgets, and setting goals.
- Ensure guests are given prompt, attentive, and unobtrusive service at all times.
- Act as the boss in the absence of The Mule’s General Manager, ensure proper front-of-house supervision at all times, and handle any and all complaints or issues that arise in a professional, helpful, and friendly manner.
- Oversee the hiring of all FOH staff including bartenders, servers, and hosts,
- Oversee the training and orientation of new team members, and ensure all necessary training is completed.
- Oversee FOH scheduling, and monitor day-to-day FOH staffing levels,



and effectively adjust labour accordingly.
- Oversee FOH inventory, and direct the FOH & Bar Managers to make adjustments as necessary.
- Ensure that policies and procedures are followed at all times, including health & safety and steps of service.
- Liaise with the General Manager, FOH & Bar Managers as well as BOH Management to ensure effective cooperation and communication at all times.
- Take a proactive role in encouraging teamwork, cooperation, productivity, and a positive attitude within the working workplace.
- Be able to access and understand all functions of Silverware, and report weekly hours and shift reports as needed.
- At the end of all shifts, assist in completing all necessary daily reports and approving all cash-outs as necessary
- Work as part of the FOH team in any position, including bartender, server, or host, as needed.
- Oversee facilitating meetings such as regular staff meetings, disciplinary action meetings, annual and probationary reviews.
- Assist with the coordination of special events in conjunction with The Mule’s General Manager and the Other Bird’s Sales & Marketing Team.
- Attend meetings, including Other Bird Managers Meetings, Mule Managers Meetings, and Mule Staff Meetings.




- Be familiar with the management staff of all Other Bird outlets; collaborate on staffing, events, and overall communication at all times.
- Other tasks as assigned by The Mule’s General Manager.

What makes me qualified? Education & Experience Requirements:

- 7+ years Front-of-House restaurant experience, with consistent experience in both bartending and serving is required.
- 3+ years Front-of-House restaurant management experience is required.
- SmartServe certification is required.

Skills & Abilities:

- Having strong organizational skills and attention to detail is paramount.
- Excellent communication skills, both verbal and written.
- Must be able to delegate tasks effectively, and work in a fast-paced environment with multiple interruptions.
- Must be able to work and lead effectively in a team environment.
- Must demonstrate honesty and integrity.
- Excellent interpersonal skills.
- Ability to manage conflict calmly and effectively.

How to Apply: So, does this sound like you? If so, please respond with your cover letter and resume. We will contact successful candidates to set up an interview.

Job Types: Permanent, Full-time

Pay: $57,614.70-$68,090.10 per year

Benefits

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off

Experience:
- FOH restaurant management: 3 years (required)
- hospitality industry working: 7 years (required)

Licence/Certification:
- Ontario Food Handler's certification (preferred)
- First Aid + CPR certification (preferred)
- Ontario Smart Serve certification (required)

Work Location: In person

📌 Assistant General Manager - The Mule Hamilton (Canada)
🏢 The Other Bird]
📍 Canada