Assistant Manager, Claims South Western Insurance Group Limited Etobicoke, Ontario, Canada About this position About the Organization Since 1961, South Western Insurance Group Limited (SWG) has been a trusted Managing General Agent, offering a wide range of innovative insurance solutions for specialty, niche, and program needs. We proudly provide underwriting expertise to independent insurance brokers across Canada, helping them find the best solutions for their clients.

Our Nationwide Presence

Our team operates remotely from coast to coast, ensuring that we are accessible and responsive to our brokers' needs, no matter where they are located. Our Commitment to Excellence and Innovation At SWG, we are dedicated to excellence in underwriting, risk management, and customer service. We constantly refine our business practices to maintain the highest standards of service and innovation.

Our goal is to support our brokers with unparalleled expertise and a proactive approach to finding solutions. Our Vision “To be the preferred MGA based on superior service and underwriting excellence delivered by knowledgeable staff.” Our Culture At SWG, we foster a collaborative and supportive work environment. Our employees are encouraged to innovate and grow, contributing to a dynamic and forward-thinking culture.

We believe in investing in our people, who are the foundation of our success and the key to our continued growth. Join us at SWG, where we combine tradition with innovation to lead the way in the insurance industry. Be a part of a team that values excellence, supports professional development, and is committed to making a difference.

We also offer

- Flexible work hours with fully remote work - Comprehensive Health Benefits (SWG pays for most premiums) - Support of continuing education training and programs About the Opportunity This job involves managing customer inquiries, collaborating with teams, liaising with brokers and insurers, and providing support on claims file handling. You'll report to the VP, Operations and work closely with the external partners including adjusters and legal counsel. The role will assess coverage, assess reserves, evaluate litigation strategy, consider settlement opportunities and make recommendations to the insurer. Additionally, you'll review and analyze claims results, provide potential coverage improvements to management. The role will provide an opportunity to work with internal compliance, legal and underwriter teams as partners.

Responsibilities and what'll be doing - Liaise with underwriters and management on claims inquiries.

- Collaborate with external service providers and act as a liason between the teams.
- Manage customer inquiries as required and engage complaints, compliance and legal teams as needed.
- Liaise with Brokers and domestic insurer contacts as necessary.
- Assist with claims related insured complaints handling.
- TPA governance and oversight.
- Significant claims review and escalation.
- E&O; claim reporting and coordination.
- Examiner-level claims analysis and insurer reporting.
- Management of external counsel, adjusters and experts.
- Claims strategy, settlement and litigation oversight.
- Perform ongoing support and subject matter expertise on claims file handling, strategy, action planning and resolution on behalf of SWG.
- Provide claims expertise for product and underwriting guidelines development.
- Review and analyze SWG claims results and work with SWG external consultants to come up with performance improvement plans.

Key Qualifications - P&C; claims handling or claims examination experience.

- Experience with casualty, liability and litigated claims.
- Ability to analyze coverage and policy wording issues.
- Ability to evaluate adjuster, expert and legal reports.
- Experience assessing reserves, exposure and settlement opportunities.Experience managing and directing external adjusters, counsel and other service providers; and - Strong analytical, reporting and communication skills. Nice to Have's - MGA experience.
- Lloyd's or specialty market experience.
- Large Loss Notice preparation; an d - Legal training or industry designations . Commitment to Open Doors SWG is committed to creating the best work setting. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse workforce. Challenging management is a component at SWG — some of our best ideas start from a conversation between a manager and a team member. Diversity and Inclusion SWG is an inclusive and accessible employer, committed to an inclusive, barrier-free recruitment and selection processes.



We believe that diversity makes us better business partners and that embracing people's differences can bring amazing results and fuel innovation. We will work with applicants requesting accommodation at any stage of the hiring process. Please inform us if you require any accommodation during the hiring process. We thank all applicants in advance, however only those under consideration will be contacted. *** Le français à suivre About the Organization Since 1961, South Western Insurance Group Limited (SWG) has been a trusted Managing General Agent, offering a wide range of innovative insurance solutions for specialty, niche, and program needs. We proudly provide underwriting expertise to independent insurance brokers across Canada, helping them find the best solutions for their clients.

Our Nationwide Presence

Our team operates remotely from coast to coast, ensuring that we are accessible and responsive to our brokers' needs, no matter where they are located. Our Commitment to Excellence and Innovation At SWG, we are dedicated to excellence in underwriting, risk management, and customer service. We constantly refine our business practices to maintain the highest standards of service and innovation.

Our goal is to support our brokers with unparalleled expertise and a proactive approach to finding solutions. Our Vision “To be the preferred MGA based on superior service and underwriting excellence delivered by knowledgeable staff.” Our Culture At SWG, we foster a collaborative and supportive work environment. Our employees are encouraged to innovate and grow, contributing to a dynamic and forward-thinking culture.

We believe in investing in our people, who are the foundation of our success and the key to our continued growth. Join us at SWG, where we combine tradition with innovation to lead the way in the insurance industry. Be a part of a team that values excellence, supports professional development, and is committed to making a difference.

We also offer

- Flexible work hours with fully remote work - A competitive compensation package - Comprehensive Health Benefits (SWG pays for most premiums) - Support of continuing education training and programs À propos de l'entreprise Depuis 1961, Groupe d'assurance South Western Limitée (SWG) est un agent général gestionnaire qui offre une vaste gamme de solutions d'assurance novatrices pour les besoins spécialisés etles marchés de niche. Nous sommes fiers d'offrir notre expertise en matière de souscription aux courtiers d'assurance indépendants de tout le Canada, en les aidant à trouver les meilleures solutions pour leur clientèle. Notre présence à l'échelle nationale Notre équipe travaille à distance d'un océan à l'autre, ce qui nous permet d'être accessibles et de répondre aux besoins de nos courtiers, où qu'ils se trouvent. Notre engagement envers l'excellence et l'innovation Chez SWG, nous nous consacrons à l'excellence en matière de souscription, de gestion des risques et de service à la clientèle. Nous affinons constamment nos pratiques commerciales afin de maintenir les normes les plus élevées en matière de service et d'innovation. Notre objectif est de soutenir nos courtiers avec une expertise inégalée et une approche proactive pour trouver des solutions. Notre vision « Devenir l'AGG de choix grâce à un service de qualité supérieure et à l'excellence de la souscription assurée par un personnel compétent». Notre culture Chez SWG, nous favorisons un environnement de travail collaboratif et positif. Nous encourageons les membres de notre personnel à innover et à se perfectionner, contribuant ainsi à une culture dynamique et tournée vers l'avenir. Nous croyons qu'il est important d'investir dans nos collaborateurs, qui sont la base de notre succès et la clé de notre croissance continue. Joignez‑vous à SWG, où nous combinons tradition et innovation pour ouvrir la voie dans le secteur de l'assurance. Faites partie d'une équipe qui valorise l'excellence, soutient le développement professionnel et s'engage à faire la différence Nous proposons également :
- Des horaires de travail flexibles avec possibilité de télétravail à temps plein - Une rémunération compétitive - Une couverture santé complète (SWG prend en charge la plupart des cotisations)



- Un soutien à la formation continue et aux programmes de développement professionnel Le français à suivre About the Opportunity This job involves managing customer inquiries, collaborating with teams, liaising with brokers and insurers, and providing support on claims file handling. You'll report to the VP, Operations and work closely with the external partners including adjusters and legal counsel. The role will assess coverage, assess reserves, evaluate litigation strategy, consider settlement opportunities and make recommendations to the insurer. Additionally, you'll review and analyze claims results, provide potential coverage improvements to management. The role will provide an opportunity to work with internal compliance, legal and underwriter teams as partners.

Responsibilities and what'll be doing - Liaise with underwriters and management on claims inquiries.

- Collaborate with external service providers and act as a liason between the teams.
- Manage customer inquiries as required and engage complaints, compliance and legal teams as needed.
- Liaise with Brokers and domestic insurer contacts as necessary.
- Assist with claims related insured complaints handling.
- TPA governance and oversight.
- Significant claims review and escalation.
- E&O; claim reporting and coordination.
- Examiner-level claims analysis and insurer reporting.
- Management of external counsel, adjusters and experts.
- Claims strategy, settlement and litigation oversight.
- Perform ongoing support and subject matter expertise on claims file handling, strategy, action planning and resolution on behalf of SWG.
- Provide claims expertise for product and underwriting guidelines development.
- Review and analyze SWG claims results and work with SWG external consultants to come up with performance improvement plans.

Key Qualifications - P&C; claims handling or claims examination experience.

- Experience with casualty, liability and litigated claims.
- Ability to analyze coverage and policy wording issues.
- Ability to evaluate adjuster, expert and legal reports.
- Experience assessing reserves, exposure and settlement opportunities.
- Experience managing and directing external adjusters, counsel and other service providers; and - Strong analytical, reporting and communication skills. Nice to Have's - MGA experience.
- Subscription market experience.
- Lloyd's or specialty market experience.
- Large Loss Notice preparation; an d - Legal training or industry designations . Commitment to Open Doors SWG is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse workforce. Challenging management is a component at SWG — some of our best ideas start from a conversation between a manager and a team member. Diversity and Inclusion SWG is an inclusive and accessible employer, committed to an inclusive, barrier-free recruitment and selection processes. We believe that diversity makes us better business partners and that embracing people's differences can bring amazing results and fuel innovation. We will work with applicants requesting accommodation at any stage of the hiring process. Please inform us if you require any accommodation during the hiring process. We thank all applicants in advance, however only those under consideration will be contacted. Engagement envers la politique de la porte ouverte SWG s’engage à créer le meilleur environnement de travail possible. Notre politique de la porte ouverte est essentielle pour identifier les enjeux opérationnels dès leur apparition et pour répondre aux besoins changeants de notre personnel diversifié. Remettre en question la direction fait partie intégrante de la culture chez SWG — certaines de nos meilleures idées naissent d’une conversation entre un responsable et un membre de l’équipe. Diversité et inclusion SWG est un employeur inclusif et accessible, qui s’engage à mettre en place des processus de recrutement et de sélection inclusifs et sans obstacle. Nous sommes convaincus que la diversité fait de nous de meilleurs partenaires commerciaux et que le fait d'accepter les différences de chacun peut donner des résultats exceptionnels et stimuler l'innovation. Nous travaillerons en collaboration avec les candidats qui demandent des aménagements à n'importe quelle étape du processus de recrutement. Veuillez nous informer si vous avez besoin d'aménagements pendant le processus de recrutement. Nous remercions d'avance tous les candidats, mais seuls ceux retenus pour la suite de la procédure seront contactés.

The pay range for this role is: 70,000 - 95,000 CAD per year(Remote (Canada))

📌 Assistant Manager, Claims (Toronto)
🏢 South Western Insurance Group
📍 Toronto