Position Summary The Suites Assistant Manager supports the day-to-day operation of premium suite hospitality, helping deliver exceptional guest experiences in a fast-paced sports and entertainment environment. This hands-on leadership role oversees event preparation and execution, supports staffing and service teams, maintains operational and guest service standards, and assists in managing approximately 53-82 suites during events. The position works closely with the leadership team to ensure efficient operations, strong service delivery, and memorable experiences for guests.

Job Responsibilities

- Support the day-to-day operation of premium suites during games, concerts, and special events.
- Assist with event preparation, execution, and post-event activities to ensure a seamless guest experience.
- Provide leadership, direction, and support to supervisors and event-day service staff.
- Maintain high standards of guest service, presentation, cleanliness, and operational excellence.
- Monitor suite readiness, product availability, suite details, and service execution throughout events.
- Support suite ordering, inventory replenishment, and waste-control initiatives.
- Respond promptly to guest concerns and lead guest recovery efforts to ensure satisfaction.
- Assist with staffing plans, labour deployment, and real-time operational adjustments during events.
- Coach, train, and motivate team members while fostering a positive and accountable service culture.
- Collaborate with Culinary, Premium Services, Sales, and Event Operations teams to ensure coordinated event execution.
- Support compliance with food safety, liquor service, and workplace safety standards.
- Identify opportunities to improve service quality, operational efficiency, communication, and guest satisfaction.
- Maintain accurate operational records and communicate event requirements, priorities, and updates to the team.




- Lead by example and promote a culture of hospitality, teamwork, accountability, and continuous improvement.
- Active participation in the Safety Program and follow all safety rules.
- Other duties as required.

Job Skills and Qualifications

- Minimum 5 years of progressive hospitality experience, including leadership or supervisory experience.
- Experience in premium hospitality, suites, private clubs, hotels, restaurants, catering, or sports and entertainment venues preferred.
- Strong leadership skills with the ability to coach, motivate, and develop employees.
- Excellent guest service and relationship-building skills with a commitment to creating exceptional experiences.
- Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
- Ability to make sound decisions and solve problems effectively under pressure.
- Solid communication and interpersonal skills.
- Knowledge of event operations, staffing, labour deployment, inventory management, and service standards.
- Experience with POS systems, scheduling software, Microsoft Office, and other operational systems is an asset.
- Understanding of food safety, liquor service regulations, and workplace safety practices.
- Post-secondary education in Hospitality, Business, or a related field is considered an asset. Equivalent experience will be considered.
- Professional, positive, and team-oriented approach with a strong attention to detail.
- Valid Food Safety Certification and ProServe, or the ability to obtain them before employment.
- Availability to work a flexible, event-based schedule, including evenings, weekends, holidays, and extended shifts.

This position will remain open until a suitable candidate is found. CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

📌 Assistant Manager Suites (Calgary)
🏢 Calgary Stampeder Football Club
📍 Calgary