Assistant Manager – Restaurant

Position Overview The Assistant Manager supports the Restaurant Manager in the day-to-day operations of the restaurant, ensuring excellent guest experiences, efficient service, strong team performance, and profitability. This role requires hands-on leadership, operational excellence, and the ability to step into full management responsibilities when needed.

Key Responsibilities

- Assist the Restaurant Manager in overseeing all daily operations, including front-of-house and back-of-house activities.
- Lead and motivate staff to deliver outstanding customer service and maintain high standards of food quality, presentation, and cleanliness.
- Supervise shifts, manage scheduling, and ensure proper staffing levels during peak and off-peak periods.
- Handle guest complaints and resolve issues promptly and professionally to ensure customer satisfaction.
- Handle reservations and incoming emails.
- Support daily reporting; assist with end-of-day procedures and cash reconciliation.
- Maintain a positive, professional work environment that promotes teamwork and high employee engagement.
- Step into the Manager’s role during absences, covering all operational and leadership duties as required.

Requirements & Qualifications

- Previous experience in a supervisory or assistant management role in a restaurant, hospitality,



or food-service environment (typically 1–3 years).
- Strong knowledge of restaurant operations, including service standards, food safety, and cost control.
- Proven leadership and team-management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Ability to work flexible schedule, including evenings, weekends, and holidays.
- High school diploma or equivalent required; additional hospitality or business education preferred.
- Ability to work in a fast-paced environment and handle multiple priorities under pressure.
- Basic computer skills (POS systems, scheduling software, Microsoft Office or similar).

Key Skills & Competencies

- Leadership and team motivation
- Customer service excellence
- Operational and financial awareness
- Conflict resolution and problem-solving
- Time management and organization
- Adaptability and composure under pressure
- Attention to detail and quality standards

Physical & Work Environment Requirements Must be able to stand for extended periods, lift up to 25–50 lbs as needed, and work in a busy kitchen/restaurant environment that may involve heat, noise, and physical activity.

Pay: $20.00-$22.00 per hour

Benefits

- On-site parking
- Store discount

Work Location: In person

📌 Assistant Manager (Stoney Creek)
🏢 The Innsville Restaurant
📍 Stoney Creek