Job Summary

We are looking for a reliable, motivated, and hands-on Assistant Store Manager to join our team.

You will serve as a link between the floor staff and management while performing duties as an all-rounder on both sides to help keep the business running smoothly. You will help organize and support employees, make sure daily tasks are completed, assist customers, process online orders, manage inventory, and help with other operational and administrative responsibilities.

This is a hands-on position. We are a small business, and everyone pitches in. The right person should be comfortable moving between helping a customer, packing an online order, receiving inventory, supporting an employee, and helping management solve a day-to-day problem.

Responsibilities

- Assist management with the overall day-to-day operations of the store and e-commerce business
- Help supervise, organize, and support employees
- Assign daily tasks and follow up to ensure they are completed properly and on time
- Lead by example and help create a positive, productive team environment
- Provide excellent customer service and assist with customer questions, returns, and exchanges
- Work on the sales floor and assist customers when needed
- Pick, process, pack, and ship online orders accurately and efficiently
- Receive, organize, and maintain inventory
- Assist with inventory counts and keeping stock organized
- Monitor online orders and help ensure orders are processed and shipped on time
- Operate POS systems and handle transactions accurately
- Assist with opening and closing procedures as required
- Help train and onboard recent employees
- Support management with scheduling, employee communication, and other day-to-day administrative tasks
- Help maintain an organized, clean, and welcoming store, warehouse, and work environment
- Assist with recycling, general upkeep, and other hands-on tasks




- Identify and help resolve operational issues as they arise
- Take initiative and assist with other responsibilities as the business grows

What We're Looking For
- Previous retail, e-commerce, warehouse, customer service, or supervisory experience is an asset
- Strong organizational and time-management skills
- Comfortable using computers and learning new software and systems
- Experience with POS, inventory, e-commerce, or shipping systems is an asset
- Excellent attention to detail, particularly when processing customer orders and inventory
- Reliable, punctual, and dependable
- Friendly, professional, and comfortable communicating with customers and coworkers
- Comfortable providing direction and helping supervise a small team
- Able to work independently and take initiative
- Strong work ethic and willingness to learn
- Able to stay organized and prioritize when things get busy
- Comfortable performing both management and hands-on tasks
- Bilingual or multilingual abilities are an asset
- References from previous employers or teachers/school are an asset

The Right Person We are looking for someone who enjoys variety and being involved in different parts of a business.

This isn't a position where you will be spending the day sitting in an office. You may be helping a customer one minute, packing an online order the next, receiving inventory, helping an employee with a task, or working with management on an operational issue.

The right person is responsible, organized, practical, positive, and willing to step in wherever needed. You don't need to know everything when you start, but you should be someone who learns quickly, takes ownership, and can be trusted to get things done.

Pay & Benefits

- Starting at $22.00 per hour, based on experience
- Full-time opportunity
- Extended health benefits with full-time employment
- Opportunity to grow

Pay: From $22.00 per hour Expected hours: 40.0 per week

Benefits

- Dental care
- Extended health care

Work Location: In person

📌 Assistant Store Manager (Vancouver)
🏢 Outdoor Sports Gear Shop
📍 Vancouver