AUTOMOTIVE SERVICE ADVISOR (SALES & BAY MANAGEMENT)

Location: Midas – Duncan, BC

Job Type: Full-Time

THIS IS NOT A BASIC SERVICE ADVISOR ROLE

We’re not looking for someone to just book oil changes.

We’re looking for someone who:

- Takes control of the customer interaction
- Builds value on every vehicle
- Manages workflow and keeps the shop moving
- Balances sales, service, and operations in real time

This is a front counter + shop control role.

WHAT YOU’LL BE DOING

You will be responsible for both sales performance and bay management.

Front Counter / Sales

- Handle customers in person, over the phone, and online
- Ask the right questions and understand customer needs
- Recommend maintenance and repairs with confidence
- Present inspection results and guide customers through decisions

Bay Management / Operations:
- Control shop flow and manage vehicle movement through the bays
- Prioritize work and dispatch jobs efficiently to technicians
- Balance technician productivity with incoming workload
- Keep jobs moving to avoid bottlenecks and delays
- Communicate clearly with the team to maintain efficiency

Overall:
- Manage multiple priorities in a fast-paced environment
- Deliver a consistent, professional customer experience

WHAT SUCCESS LOOKS LIKE
- You consistently recommend and sell additional work
- Customers trust your recommendations and approve work
- The shop runs efficiently with minimal downtime
- Technicians stay productive and jobs move smoothly
- You stay in control — even when it’s busy

WHO THIS ROLE IS FOR You may be a strong fit if you:
- Have experience in automotive, sales, or service advising
- Are confident making recommendations and asking for the sale
- Can manage people, workflow,



and pressure at the same time
- Thrive in a fast-paced, high-volume shop
- Are organized, decisive, and take ownership

WHO THIS ROLE IS NOT FOR This role is not for someone who:
- Only wants to take orders
- Struggles to multitask or prioritize
- Avoids sales conversations
- Gets overwhelmed under pressure
- Requires constant direction

BONUS QUALIFICATIONS
- Experience in automotive service (Midas, Mr. Lube, dealerships, etc.)
- Experience dispatching or managing workflow in a shop environment
- Strong understanding of vehicle maintenance
- Experience with shop management systems (AutoLeap is an asset)

WHAT WE OFFER
- Competitive base salary plus commission
- Ongoing training and development
- High-volume shop with strong earning potential
- Growth opportunities across multiple locations
- Team-oriented, performance-driven workplace

FINAL NOTE This role requires someone who can sell, organize, and lead the flow of the shop at the same time.

If you can handle pressure, stay organized, and drive results, this is a strong opportunity.

Duties

- Greet customers promptly and professionally, establishing rapport and understanding their vehicle concerns
- Explain repair and maintenance services clearly, providing recommendations based on mechanical knowledge
- Prepare detailed repair orders,



including parts and labor estimates, ensuring accuracy for efficient processing
- Communicate effectively with technicians regarding vehicle issues and service progress
- Upsell additional services or repairs when appropriate, enhancing customer value and dealership revenue
- Handle cash transactions accurately and maintain proper documentation for all services performed
- Follow up with customers post-service to ensure satisfaction and foster long-term relationships
- Maintain a clean and organized work environment in the service area
- Keep abreast of new automotive technologies, repair procedures, and dealership promotions to better serve customers

Experience

- Previous dealership experience is preferred but not required; relevant automotive or mechanic experience is a plus
- Strong mechanical knowledge of automotive repair processes and systems
- Proven customer service skills with the ability to communicate technical information clearly to clients
- Experience in sales or upselling services to enhance customer value
- Ability to handle cash transactions accurately and responsibly
- Familiarity with automotive repair procedures, parts ordering, and service documentation is advantageous

This position offers an engaging environment where technical expertise meets exceptional customer service. The successful candidate will be instrumental in delivering outstanding automotive care while fostering trust and loyalty among our valued clients. Pay: $24.00-$28.00 per hour

Benefits

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Automotive Service Advisor (Sales and Bay Management) (North Cowichan)
🏢 Midas Duncan
📍 North Cowichan