Automotive Service Assistant / Service Advisor Trainee

*Job Overview

Cardinal Automotive in Calgary is looking for a reliable, organized, and customer-focused individual to join our front office team.

We welcome applicants of all experience levels, from beginners to experienced professionals. Previous automotive experience is not required. Training will be provided, starting with assistant duties and gradually introducing more responsibilities as your skills and confidence develop.

Strong English communication skills are required. Japanese language skills are an asset, but are not required.

Our goal is to help you become confident in managing daily front desk operations independently, with support from our technicians and management when needed.

We believe in helping customers understand their vehicles and make informed decisions about maintenance and repairs. If you enjoy helping people, are willing to learn, and are interested in growing with our shop, we would love to hear from you.

*Duties

- Assist with daily front office operations while learning our shop’s procedures.
- Welcome customers and assist with vehicle check-in and pick-up.
- Answer phone calls, emails, and customer inquiries professionally.
- Schedule appointments and coordinate bookings with the workshop team.
- Accurately record customer concerns, vehicle information, and service requests.
- Learn to prepare estimates, work orders, and invoices.
- Help explain recommended maintenance and repairs using information provided by our technicians.
- Confirm and document customer approval before work begins.
- Keep customers informed about repair progress, pricing updates, and expected completion times.
- Assist with parts inquiries, ordering, delivery tracking, and returns.




- Process payments and maintain accurate customer records.
- Keep the reception area and office clean and organized.
- Gradually take on greater responsibility for daily front desk operations.

Skills and Qualifications
- Clear and professional English communication skills, both spoken and written.
- Japanese language skills are a plus, but are not required.
- A friendly, patient, and respectful approach to customer service.
- A willingness to learn automotive terminology, service procedures, and office systems.
- Robust attention to detail and good organizational skills.
- Basic computer skills, including email and data entry.
- Reliability, punctuality, and a strong sense of responsibility.
- Willingness to ask questions, follow instructions, and accept feedback.
- Ability to work as part of a team and become more independent with training.
- Previous experience in customer service, reception, administration, automotive service, or parts is an asset, but is not required.

*Training and Career Development You will begin with assistant duties and receive step-by-step, hands-on training in customer service, appointment scheduling, service paperwork, parts coordination, and daily shop workflow.

Responsibilities will increase based on your experience and progress. Beginners will receive support in building the fundamentals, while experienced applicants can build on their existing skills and learn our shop’s procedures.

We are looking for someone who is interested in developing into a trusted team member who can confidently manage the front desk and recognize when to seek support from a technician or manager.

Pay: $16.00-$24.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Automotive Service assistant (Calgary)
🏢 Cardinal Automotive Repair Shop
📍 Calgary