Alpha Auto Group (AAG) is a Canadian automotive retailer with a rapidly expanding network of dealerships across North America. We focus on providing exceptional customer experiences, developing high-performing teams, and fostering trusted partnerships with our manufacturers, all while maintaining a dedication to excellence rooted in drive, discipline, and a data-driven mindset.

We are currently seeking a Service Manager to join our team. This is a leadership role where you’ll have the opportunity to make an impact, support a high-performing team, and help us drive exceptional service standards.

What We Offer

We’re committed to helping you succeed. When you join our team, you can expect:

- Compensation & Benefits: Competitive pay, performance-based incentives, and a comprehensive advantages package.
- Professional Growth: Ongoing training, mentorship, and opportunities for advancement.
- Results-Oriented Culture: A high-performance environment where passion, achievement, and impact are recognized and celebrated.

Responsibilities

- Actively working to support the Service Department in identifying opportunities for coaching and development within your team. Actively working to communicate and support personnel for further skill development.
- Help communicate technical problems to service staff and assisting Service Advisors with difficult diagnostics




- Looking for gaps in knowledge and productivity, working ongoing with the team to address and improve efficiencies.
- Organizing the shop floor and parking lot to ensure that areas are both safe and effectively accessible.
- Support the supervision of Technicians in repair procedures, which includes reviewing the quality of service repairs performed and helping to ensure dealership standards are met.
- Reviewing all shop comebacks with appropriate Technicians.
- Ensuring that the monthly department targets and gross profit objectives are achieved or surpassed.

Qualifications

- 1-5 years experience as a Service Manager.
- High attention to detail/organization/time management.
- Proactive and committed to meeting and exceeding performance objectives.
- Ability to work with minimal supervision with high attention to detail.
- Excellent interpersonal, customer service, and communication skills.

Job Types: Full-time, Permanent Pay: From $60,000.00 per year

Ability to commute/relocate

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Experience:
- Automotive: 1 year (required)
- Service Manager: 1 year (preferred)

Licence/Certification:
- Driving Licence (required)

Work Location: In person

📌 Automotive Service Manager (Ottawa)
🏢 Alpha Auto Group
📍 Ottawa