Title: AWS Release Manager – Amazon Connect / Contact Centre

Duration: 6+ months contract

Location: Toronto, ON

Work model: Hybrid – 3 days/week onsite

Job ID: 26-37489

Introduction

We are looking for an experienced professional to support a large-scale Amazon Connect and cloud contact-centre transformation for a large Canadian financial institution. This individual will coordinate release activities across multiple technical workstreams, ensuring changes are planned, tested, approved, deployed, and stabilized successfully across environments.

Required Skills & Qualifications

- 7 years of experience in IT delivery, release management, deployment management, or related roles.
- Strong hands-on experience managing enterprise application/cloud releases.
- Experience working within AWS environments.
- Solid understanding of SDLC, CI/CD, Agile delivery, testing, deployment, and production support processes.
- Robust stakeholder management and communication skills.
- Prior work experience in the financial services/banking industry is preferred.

Preferred Skills & Qualifications

- Amazon Connect implementation or transformation experience.
- Contact Centre/CCaaS experience with platforms such as Amazon Connect, Genesys, Cisco, Avaya, NICE, or Five9.
- Experience with AWS services such as Lambda, API Gateway, CloudWatch, IAM, S3, DynamoDB, EventBridge, SNS/SQS.
- Experience with CI/CD and deployment tools such as Jenkins, Git, AWS CodePipeline, Terraform, or CloudFormation.
- ITIL, PMP, AWS, Agile,



or Scrum certification.
- Experience managing large-scale migrations or modernization programs involving multiple release waves.

Day-to-Day Responsibilities

- Own end-to-end release planning and execution across AWS and Amazon Connect workstreams.
- Develop and maintain release calendars, deployment schedules, implementation plans, runbooks, checklists, and rollback plans.
- Coordinate releases across development, QA, infrastructure, cloud, security, architecture, operations, and business teams.
- Manage dependencies and release readiness across multiple applications and AWS services.
- Facilitate go/no-go meetings, release-readiness reviews, CAB/change approvals, and deployment checkpoints.
- Coordinate SIT, UAT, production deployment, cutover, validation, and post-production/hypercare activities.
- Track release risks, issues, dependencies, defects, and blockers and drive them through resolution.
- Ensure appropriate change-management, governance, security, and production-control processes are followed.
- Coordinate Amazon Connect changes involving contact flows, IVR, routing, integrations, Lambda functions, APIs, and related AWS services.
- Manage release communications and provide clear status reporting to technical teams, business stakeholders, and leadership.
- Lead post-release reviews and ensure lessons learned are incorporated into future releases.

For immediate consideration please click APPLY to begin the screening process with Alex.

📌 AWS Release Manager – Amazon Connect / Contact Centre (Ontario)
🏢 Artech
📍 Ontario