Bilingual Customer Service Representative (French required)

Introduction

Are you looking for a stable, full-time opportunity with a well-established employer? Our client, a trusted leader in the optical and ophthalmic industry for over 100 years, is seeking a Bilingual Customer Service Representative to join their dedicated team. This role is ideal for someone who values reliability, consistency, and a supportive workplace. You will work primarily in English and French, assisting optical professionals with their orders and inquiries.

What You’ll Do

You’ll serve as a dependable point of contact for inbound calls and emails from clients in the optical field. Your focus will be on delivering accurate, respectful, and timely service. After a full on-site onboarding period, there may be an opportunity for hybrid work based on your performance and your supervisor’s discretion.

Responsibilities

- Answer inbound calls and provide customer support in both French and English
- Monitor and respond to client email inquiries
- Enter and process orders accurately and efficiently
- Coordinate with internal teams to resolve client issues




- Manage account updates and monitor back orders
- Ensure consistent accuracy with a low error rate
- Meet established service and quality benchmarks
- Support administrative tasks as needed

Qualifications

- Fully bilingual in French and English, both spoken and written (9/9 level)
- At least 2 years of call center or customer service experience
- Comfortable handling high-volume inbound calls
- Detail-oriented, reliable, and proactive
- Able to commute easily to an Etobicoke-based office
- Typing accuracy and speed will be assessed during the interview process
- Strong computer skills and the ability to manage multiple platforms

Benefits

- Starting salary of $45,760 per year for bilingual candidates ($22/hour)
- Two paid 15-minute breaks per day
- 2 weeks vacation to start, increasing to 3 weeks after 3 years
- Group health benefits after 90 days (60% employer / 40% employee split)
- Free on-site parking
- Potential for hybrid work after 6–9 months
- Supportive team environment with long-tenured staff

📌 Bilingual Customer Service Representative (Toronto)
🏢 Bilingual Source
📍 Toronto