Deliver exceptional care as a Bilingual Customer Service and Appointment Booking Representative at Vision Group, where you’ll work remotely in English and French or Spanish. Book consultations, engage patients, and meet performance targets while enjoying a dynamic work workplace.

Join Vision Group, a leading vision correction provider in North America, with over 60 clinics. This full-time position requires taking calls and chat support, utilizing your customer service experience to understand patient needs. You’ll play a crucial role in guiding patients through their journey while contributing to growth across more than 11 brands in the company.

Key Responsibilities:



• Handle incoming and outgoing calls and chat conversations • Take a consultative approach to patients’ needs • Book and confirm appointments efficiently • Maintain accurate patient records and interactions • Meet individual booking and follow-up targets

Requirements: • High school diploma and 6+ months of customer service experience • Fluency in English and French (Spanish is a plus) • Strong organizational skills and adaptability • Comfort with technology and multiple applications • Motivation to achieve and exceed performance goals

Leverage your bilingual skills and customer service expertise to enhance patient experiences with Vision Group.

📌 Bilingual Customer Service Representative - Remote (Ahuntsic)
🏢 Vision Group
📍 Ahuntsic