Deliver exceptional care as a Bilingual Customer Service and Appointment Booking Representative at Vision Group, where you’ll work remotely in English and French or Spanish. Book consultations, engage patients, and meet performance targets while enjoying a dynamic work environment.

Join Vision

Group, a leading vision correction provider in North America, with over 60 clinics. This full-time position requires taking calls and chat support, utilizing your customer service experience to understand patient needs. You’ll play a crucial role in guiding patients through their journey while contributing to growth across more than 11 brands in the company. Key Responsibilities:

- Handle incoming and outgoing calls and chat conversations
- Take a consultative approach to patients’ needs




- Book and confirm appointments efficiently
- Maintain accurate patient records and interactions
- Meet individual booking and follow-up targets Requirements:
- High school diploma and 6+ months of customer service experience
- Fluency in English and French (Spanish is a plus)
- Solid organizational skills and adaptability
- Comfort with technology and multiple applications
- Motivation to achieve and exceed performance goals Leverage your bilingual skills and customer service expertise to enhance patient experiences with Vision Group.

📌 Bilingual Customer Service Representative - Remote (Edmonton)
🏢 Vision Group
📍 Edmonton