Join UNFI in delivering outstanding bilingual customer support across Eastern Canada. This temporary contract seeks a Customer Experience Representative to assist with orders, claims, and onboarding. As a vital team member at UNFI, this 12-month role requires fluency in French and English, excellent communication skills, and a talent for problem-solving.

You will support customers via multiple channels, ensuring their queries are addressed with precision and professionalism while managing order processing and claims resolution. Key Responsibilities:

- Assist with customer orders and claims effectively
- Handle incoming calls and manage queue support
- Process credit card pre-authorizations and acknowledgments
- Resolve customer inquiries promptly, escalating when necessary
- Maintain accurate customer and order documentation Requirements:
- High School Diploma or equivalent
- 1-2 years customer service experience required
- Call center experience preferred
- Proficiency in Microsoft Office applications
- Excellent verbal and written communication skills in both languages Deliver exceptional customer experiences and support UNFI's commitment to service excellence as a Bilingual Customer Support Representative.

📌 Bilingual Customer Support Representative (Montreal)
🏢 UNFI
📍 Montreal