Elevate your IT career at Frontline Managed Services as a Bilingual Help Desk Analyst! Provide exceptional tech support in English and French while working in downtown Toronto. As a pivotal part of our Service Desk Team, you'll be the first point of contact for clients encountering technical issues.

Your role includes diagnosing problems, performing research, and utilizing various remote access tools daily. We are looking for candidates with strong communication skills who can thrive in a detail-oriented, high-volume environment. Key Responsibilities:

- Provide support via phone, email, and chat
- Troubleshoot hardware and software issues effectively
- Create and update tickets for all requests
- Use remote-control tools to validate reported problems
- Maintain consistent attendance and professional conduct Requirements:
- High school diploma or equivalent education
- Robust verbal and written communication skills
- Team player with effective collaboration abilities
- Composure in fast-paced situations
- Excellent critical thinking and multitasking skills Utilize your bilingual skills and tech expertise to enhance client experiences at Frontline Managed Services in Toronto.

📌 Bilingual Help Desk Analyst in Toronto
🏢 Frontline Managed Services
📍 Toronto