Fuzion Flooring – Bilingual Sales Support Representative (6 MONTH CONTRACT)

Reporting to – Customer Service Manager

Fuzion Flooring is a North American distributor of luxury flooring with its head office in Mississauga Ontario. At Fuzion, we are committed to going beyond expectations to offer a product, service and experience start-to-end. We are:

Passionate - Providing the best floor covering solutions.

Innovative – Engineering product development, global supply, and daily operations to deliver the best product value.

Honest - Upholding the highest standards in all our actions.

Accountable - Delivering on our commitments.

Respectful - Encouraging development and rewarding performance.

We have an exciting opportunity to join our Customer Service team in the position of Bilingual Sales Support Representative!

The Sales Support Representative, a central member of the Sales Support Team, delivers an exceptional experience for our Dealers and Sales Teams. Primarily responsible for client and sales support regarding Fuzion products and services, building and maintaining relationships with key accounts, entering and validating order data for accurate processing, answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. Please note this is a 6-month contract position.

Key Responsibilities

- Build and strengthen relationships with clients and sales teams with friendly, efficient communication and direct sales support.
- Manage a portfolio of accounts by way of order entry/management, product support, on-time delivery, shipping needs, determining freight charges within guidelines,



sample orders, and return requests
- Management of private label accounts, accompanied by the above tasks, includes direct communication/coordination with Marketing and Warehouse Teams with respect to product availability and label management.
- Identify additional sales opportunities with product substitutions, accessories and new products.
- Liaise with Accounting, Warehouse & Supply Chain Teams with respect to credit holds, and product updates & shipping details.
- Answer telephone calls in queue/overflow and e-mails with response to stock checks inquiries, technical assistance with products/applications, Dealer Portal support and general inquiries.
- Review back-order & goods receipt reports daily for proactive attention to product availability and date change requirements, and monitoring inventory transfer requests/management thereof
- Participate with engagement in Team Meetings, Huddles, One on One’s and all training sessions
- Provide coverage for other members of the team as needed for vacation and other absences.

Knowledge & Skills Required

- Bilingual in French and English strongly preferred.
- 3–5 years of experience in customer service, inside sales, or a related role.
- Excellent time management, organizational, and prioritization skills.




- Strong interpersonal, verbal, and written communication skills.
- Ability to adapt quickly in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
- Working knowledge of company policies, procedures, service-level agreements (SLAs), products, and specifications.
- Experience with SAP S/4HANA or other ERP systems is an asset.
- Experience with customer relationship management (CRM) systems is an asset.

Why you’ll love working at Fuzion!

- Company culture that is based on respect, collaboration, and continuous improvement; we are always working to enhance the employee experience!
- Comprehensive benefit package that includes health & dental perks, long-term disability, RRSP matching, and employee rewards programs.
- Education Assistance and Development program for employees; we invest in your development so you can grow within the company!
- Proudly Certified™ by Great Place To Work® for threeconsecutive years

This is a vacant position for which both internal and external candidates are being considered. Fuzion Flooring welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are an equal opportunity employer and will consider applications from all qualified candidates.

Job Types: Full-time, Fixed term contract

Pay: $60,000.00-$70,000.00 per year

Experience

- SAP S/4HANA: 1 year (preferred)
- Inside sales: 3 years (required)

Language:
- French (preferred)

Work Location: In person

📌 Bilingual Sales Representative (Milton)
🏢 Fuzion Flooring
📍 Milton