Company Overview The Therapy Place Counselling Group is a vibrant team of counsellors based in downtown Nanaimo, BC. We foster a flexible, engaging, and supportive environment where team members can learn, connect, and grow professionally.

Job Overview

We are seeking an energetic and detail-oriented Billings/Accounts Receivable Administrator to join our dynamic team. In this role, you will manage billing processes, oversee accounts receivable functions, and ensure accurate financial record-keeping. Your proactive approach will help maintain smooth financial operations and excellent client relationships.

This is listed as a hybrid position with the potential for both in person and virtual placement. The training period will certainly require in person attendance. There is the potential for some or perhaps most of the work to be completed remotely after training, but our preference would be for the successful applicant to be present in office at least one day per week after the training period is complete.

Responsibilities

- Process invoices promptly using the Jane App and third-party applications
- Manage accounts receivable by tracking payments, following up on overdue accounts, and reconciling discrepancies
- Perform data entry tasks accurately to maintain up-to-date financial records
- Reconcile accounts regularly to ensure accuracy and identify any issues early
- Provide exceptional customer service by addressing client inquiries related to billing and payments via phone or email
- Collaborate with the rest of the administrative team to analyze account data and prepare reports
- Assist with accounts payable tasks as needed, ensuring timely payments and proper documentation
- Some front desk duties are also required. Admin team members are cross trained to allow overlap for the purposes of coverage. This includes:



Answering phones and handling client inquiries; booking appointments; assisting with administrative duties

Requirements
- Proven experience with Jane software
- Proven experience with insurance billings (e.g. Telus eClaims, Pacific Blue Cross, ICBC, Sunlife, etc.)
- Strong bookkeeping skills with a focus on accounts receivable processes
- Excellent analysis skills for account reconciliation and account analysis tasks
- Effective negotiation skills to resolve billing disputes professionally
- Exceptional data entry accuracy combined with strong math and computing skills
- Outstanding phone etiquette and customer service abilities
- Familiarity with insurance services industry standards is a plus
- Ability to work independently while maintaining attention to detail and organizational skills

Join us in a role that offers the chance to develop your clerical expertise within a supportive environment dedicated to growth. Your proactive attitude and meticulous approach will be valued as we work together to keep our financial operations running smoothly! If you are interested in working with a outstanding group of people in a multi-disciplinary setting, please send your resume and cover letter to us in a pdf format (only applications sent in this format will be considered).

We thank all applicants for taking the time to apply.

You may learn more about us by checking out our website: www.therapyplace.ca

Pay: $20.00-$23.00 per hour

Expected hours: 12.0 – 15.0 per week

Benefits

- Flexible schedule

Application question(s):
- Do you have previous extensive working with Jane Software (from the clinic side)?
- Do you currently reside in Nanaimo, BC? Non residents of Vancouver Island need not apply.
- Do you have previous experience working with insurance billings?

Work Location: Hybrid remote in Nanaimo, BC

📌 Billings/Accounts Receivable Administrator (Nanaimo)
🏢 The Therapy Place Counselling Group
📍 Nanaimo