Elevate customer experience as a Business Systems Analyst with Canada Life. Collaborate with multiple departments to analyze, improve, and document business system requirements effectively. In this role, you will serve as a key interface within the Individual Customer business unit, ensuring IT solutions align with insurance portfolio needs.

Your focus will be on gathering requirements, facilitating solution discussions, and translating them into actionable specs for development and testing. You will also engage with vendors and cross-functional teams to enhance current systems. Key Responsibilities:

- Analyze existing systems for improvement opportunities
- Document functional and non-functional specifications
- Collaborate with development teams on data structures
- Create use cases for testing and quality assurance
- Support system upgrades and end-user training Requirements:
- Post-secondary degree in Information Technology
- 3-5 years relevant experience
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office
- Familiarity with cloud and legacy technologies Maximize your impact within the Individual Customer journey alongside Canada Life's creative technology team.

📌 Business Systems Analyst at Canada Life (Toronto)
🏢 Canada Life
📍 Toronto