Job Summary.

We are looking for a professional and customer-focused Call Center Agent to join our Calgary team. This is a great chance for someone who enjoys communicating with customers, solving problems, and providing helpful and reliable service in a professional environment.

You will handle inbound calls and customer inquiries, provide accurate information, process requests, and help ensure a positive customer experience.

Key Responsibilities:

- Answer inbound calls and assist customers professionally
- Respond to questions about products, services, policies, and procedures
- Identify customer needs and provide appropriate solutions
- Process customer requests, orders, payments, and account updates as required
- Handle routine concerns and escalate complex issues when necessary
- Respond to customer inquiries by email when required
- Record customer interactions and maintain accurate information
- Update customer accounts and records in company systems
- Follow established call-handling and customer service procedures
- Protect confidential customer and company information
- Work with team members to resolve customer issues
- Maintain consistent service quality and productivity standards

Qualifications:

- Previous call centre, contact centre, customer service, or office experience is an asset




- Strong verbal and written communication skills
- Excellent active listening and problem-solving abilities
- Comfortable using computers, email, and customer service software
- Strong attention to detail and accuracy
- Ability to manage multiple inquiries and priorities
- Professional, patient, and customer-focused approach
- Reliable and able to work independently and as part of a team
- High school diploma or equivalent preferred

Why Work With Us:

- Competitive hourly compensation
- Consistent Monday–Friday schedule
- Professional and supportive work environment
- Opportunities to develop customer service and communication skills
- Ongoing learning and training opportunities
- Opportunities for professional growth

About The Company. We are a professional organization focused on dependable customer service and positive client experiences. Our team values professionalism, communication, teamwork, and service quality while providing employees with opportunities to develop their skills and contribute to daily operations.

Pay: $18.00-$22.00 per hour

Benefits

- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off

Work Location: In person

📌 Call Center Agent (Calgary)
🏢 Danielson Business
📍 Calgary