Care Manager (RN or RPN): Client Services & Care Quality | In-Home Care For Seniors

About Us

Maple Senior Home Care is a recent senior in-home care provider in Ontario. Our goal is to help older adults stay safe, independent, and comfortable in their own homes, with care that families can trust. We’re launching with personal support services and building the clinical foundation to grow over time. This is a chance to shape how care is delivered from day one.

The Role

As our Care Manager, you are the client-services and care-quality lead for the company. You’ll be the first point of contact for families, the person who assesses each client and designs their care plan, the supervisor who keeps our PSW team’s standards high, and the senior clinician accountable for safety and quality. You’ll work directly with the owners and have real authority over how care is delivered.

What You’ll Do

Client intake and coordination

- Respond to inquiries from families, hospital discharge planners, and referral partners, and explain our services with warmth and clarity
- Screen needs, determine whether a client is suitable for our services, and arrange assessments quickly
- Support smooth admissions and be the family’s ongoing point of contact for concerns

Assessment and care planning

- Conduct in-home assessments covering function, safety, cognition, mobility, nutrition, and home environment
- Develop individualized personal support care plans, and reassess regularly or when needs change
- Recognize changes in a client’s condition and escalate appropriately to the family, physician, or community health partners
- Coordinate with families, physicians, and community partners as needed

PSW supervision and quality

- Serve as clinical lead for our Personal Support Workers, including orientation, competency checks, coaching, and ongoing support
- Conduct supervisory visits and review care notes
- Oversee incident reporting,



follow up on adverse events, and manage complaints
- Develop and maintain care policies and procedures, and support funder reporting and audit readiness

Operations and growth

- Help recruit, screen, and select PSWs alongside the owners
- Contribute to our scheduling and care-documentation software
- Help plan the future expansion of our services

What You Bring

Required

- Registered Nurse (RN) or Registered Practical Nurse (RPN) in good standing with the College of Nurses of Ontario (CNO)
- Experience in home and community care, long-term care, retirement living, or another community care setting
- Experience assessing clients and developing care plans
- Experience supervising, coaching, or leading PSWs or other care staff
- Strong knowledge of dementia care, safe handling, infection prevention, and fall prevention
- Excellent communication skills with clients, families, and care teams
- Current Vulnerable Sector Check, CPR/First Aid, and up-to-date immunizations (or willingness to obtain them before start)
- Valid driver’s licence and access to a reliable vehicle (mileage reimbursed)
- Legal eligibility to work in Canada

Assets

- Gerontological nursing training or certification
- Experience with electronic scheduling and documentation systems (e.g., AlayaCare, ShiftCare)
- Familiarity with Ontario Health atHome, SPO requirements, or other publicly funded home care programs
- Experience building or launching a program, or working in a start-up environment
- Additional languages spoken in our community

Why Join Us

- Real leadership authority and a voice in how we build the company
- A mission-driven culture focused on dignity and quality
- Flexible, home-based administrative work

Work Setup Primarily home-based, with regular travel to client homes. The role may include occasional evening or weekend availability and a rotating on-call responsibility for urgent client or staffing issues.

Pay: $30.00-$50.00 per hour

Work Location: Hybrid remote in Toronto, ON

📌 Care Manager (Toronto)
🏢 Maple Senior Home Care
📍 Toronto