Vacancies Available: 1

Position Type: Full-Time Permanent

Unionized Position: Yes, OPSEU L5116

Hours of Work: 37.5 hours per week

Annual Rate: $53,476.11 to $66,472.75 per annum

Perks: Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits.

Reconnect is a thriving, not-for-profit health care provider in the west end of Toronto. We take our commitment to our clients and work seriously. We value innovation, compassion, and hard work, as well as the importance of building relationships and having fun while doing our jobs.

We are very excited to offer the opportunity for a Case Manager to join our dynamic organization. If you are seeking a role that combines challenge, growth, and a chance to make a real impact, look no further!

About Us:

Reconnect Community Health Services is a not-for-profit health service organization in the west end of Toronto. Our services include supports for seniors, caregivers, and people living with mental health and addictions concerns. We pride ourselves on being at the forefront of client-centred care in our sector.

As a Case Manager, you will work with clients to achieve safe, realistic and reasonable goals within a complex health, social and fiscal environment. The Case Manager's primary function is the provision of quality health care and support services through the effective and efficient use of resources.

What You'll Do:

You will be entrusted with a wide range of responsibilities, including:

- Initiate intakes and conduct needs assessments;
- Support to individuals with complex mental health, addiction and physical health needs, who have been housed by a Streets to Homes partner agency;
- Develop and implement plan of cares with short and long-term objectives,



with ongoing monitoring until clients can be discharged from service;
- Provide case management services which include assessment, intensive case management, long term planning, and follow up services when needed;
- Screen and respond to crisis calls initiated by clients, family members, friends, health care providers, and community agencies;
- Collaborates with the City of Toronto, judicial and other systems, organizations and individuals to ensure a well-coordinated service system;
- Work closely with transitional care, acute care, emergency departments, rehabilitation centres, and other professionals, agencies and groups, to identify problems/gaps and possible solutions for service provision and improvement.

What We're Looking For: To thrive in this exciting role, we seek candidates with:

- University degree and/or Community College Diploma in social services or related field;
- Minimum three years related experience in direct service delivery to adults with serious mental illness;
- Demonstrated experience supporting individuals with mental health and substance use issues from a recovery and harm reduction approach.
- Excellent verbal and written communications skills
- Demonstrated case management and referral skills; and ability to effectively link clients to supportive services
- Self-directed and independent,



but also experienced in working effectively as a member of a team which includes internal and external stakeholders
- Applied computer skills (Microsoft Office, Client Information Systems, Web browsing)
- Fluency in a second language is a robust asset and preferred
- Valid Driver’s license and access to a personal vehicle is required

Special Requirements:

- Criminal background check;
- Must be willing to work flexible hours including evenings and weekends, as required.

Application Process: All interested applicants who meet the qualifications listed above are invited submit a cover letter and resume by clicking “Apply Now”

To request an accommodation in the application process, contact us by phone at (416) 676-1829

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Reconnect Health Services

Reconnect Health Services promotes the principles of and adheres to the tenets of the Ontario Human Rights Code. We strongly encourage applicants with lived experiences, from Aboriginal communities, people of all races, colors, ethnic origins, religions, disabilities and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $53,476.11-$66,472.75 per year

Benefits

- Dental care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Application question(s):
- Do you have access to a personal vehicle and valid license

Experience:
- Direct service delivery to adults with mental illness: 2 years (preferred)
- Case management and referral: 2 years (preferred)

Work Location: In person

📌 Case Manager (Hospital Partnership) (Toronto)
🏢 Reconnect Health Services
📍 Toronto