Ravens Immigration is seeking an experienced Immigration Case Manager / Immigration Assistant with hands-on experience preparing Super Visa applications, Canadian Visitor Visa applications from outside Canada, and visa applications for other countries. The successful candidate will manage assigned files from initial document collection through application completion, communicate with clients, and support our Regulated Canadian Immigration Consultants (RCICs).

This role requires strong attention to detail, excellent organizational skills, and the ability to manage multiple applications while maintaining confidentiality and professional service standards.

Core Responsibilities

Visa Application Preparation and Case Management

- Prepare and coordinate Canadian Super Visa and Visitor Visa applications for applicants outside Canada.
- Assist with visa applications for other countries, including reviewing destination-specific requirements, completing forms, and coordinating appointments.
- Collect and review passports, financial records, employment documents, invitation letters, relationship evidence, travel itineraries, and other supporting documents.
- Identify missing information, inconsistencies, and documentation gaps, and refer matters requiring professional assessment to the supervising consultant.
- Draft invitation letters, travel-purpose statements, cover letters, and supporting correspondence for consultant review.
- Assist with Super Visa documentation, including host financial information, relationship evidence, and medical insurance documents.
- Complete application forms, organize supporting documents, and prepare files for final review and authorized submission.
- Monitor application progress, track deadlines, and coordinate responses to additional document requests.

Client Communication and Coordination





- Serve as the main administrative point of contact for assigned clients throughout the application process.
- Provide transparent document checklists and explain application preparation steps, appointment requirements, and expected processing stages.
- Follow up with clients to obtain outstanding documents and information.
- Keep clients informed of application updates and upcoming deadlines.
- Refer eligibility questions, immigration advice, and complex case concerns to the supervising RCIC.
- Maintain accurate records of client communications and protect confidential information.

Immigration Assistant Duties

- Support consultants with other temporary residence and permanent residence files as assigned.
- Enter and verify client information across forms, internal systems, and application portals.
- Assist with preparing retainer agreements, consent forms, and representative forms.
- Organize, name, scan, merge, compress, and upload documents according to submission requirements.
- Coordinate biometrics, medical examination, passport submission, and visa appointment instructions where applicable.
- Prepare correspondence and follow-up requests for consultant review.

Office Administration and Team Support

- Maintain complete and organized digital and physical client files.
- Update case management systems, document checklists, deadline trackers, and status reports.




- Coordinate daily priorities and file handovers with consultants and team members.
- Assist with scheduling appointments, responding to inquiries, and general office administration.
- Guide junior administrative staff when required.
- Identify opportunities to improve document collection, file preparation, and client service.
- Follow the firm’s procedures for file review, confidentiality, and quality control.

Required Qualifications

Education

- Diploma or Bachelor’s Degree.

Experience

- Minimum 1* years of direct experience* in immigration case processing or visa application preparation.
- Demonstrated experience handling Canadian Super Visa and Visitor Visa applications from outside Canada.
- Hands-on experience preparing visa applications for other countries.
- Experience supporting other Canadian temporary residence or permanent residence applications is an asset.

Skills and Competencies

- Strong document preparation, typing, and data-entry skills.
- Proficiency in Microsoft Word, Excel, Outlook, PDF editing tools, and online application portals.
- Excellent written and verbal communication skills.
- Strong organizational skills and the ability to manage multiple files and competing deadlines.
- High attention to detail when reviewing forms and supporting evidence.
- Ability to work independently on assigned tasks and collaborate effectively with consultants and colleagues.
- Sound judgment in identifying issues that require consultant review.
- Professionalism, discretion, and a strong commitment to client confidentiality.

Compensation Hourly Wage: CAD $19-21, based on experience and qualifications.

Work Authorization

Candidates must be legally authorized to work in Canada.

Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Work Location: In person

📌 Case Manager (Surrey)
🏢 Ravens immigration
📍 Surrey