About Curalux Compression

Curalux Compression is a Canadian-owned company providing post-surgical compression garments, gender-affirming garments, shapewear, and scar care products to individuals, clinics, and hospitals across Canada.

We are a small, client-focused business where every team member plays an important role. Our clients are often navigating significant physical and personal changes, so compassion, professionalism, and creating a safe and welcoming experience are at the heart of what we do.

About the Role

We are looking for a Client Care & Garment Fitting Specialist to join our small team. This is a unique position that combines customer service, hands-on garment fitting, administration, inventory, order fulfillment, and general office operations.

This role is ideal for someone who enjoys working with people, is comfortable wearing many hats, and can work independently in a small-business environment.

You will regularly work with clients before and after surgery and will assist with garment fittings that may involve measuring, adjusting, and helping clients put on garments. You must be comfortable having respectful conversations about bodies, surgery, sizing, and gender-affirming care. Our clientele is diverse, including cisgender, trans, non-binary, and gender-diverse individuals, and we expect every client to be treated with dignity, respect, and care.

Key Responsibilities:

Client Care & Fittings

- Provide friendly, professional customer service by phone, email, social media, and in person
- Fit clients for post-surgical compression and gender-affirming garments
- Take measurements and assist clients with selecting the appropriate products and sizes
- Assist clients with putting on, removing, and adjusting garments when required




- Answer product and fitting questions and help resolve customer concerns
- Book appointments and maintain customer information

Administration & Operations
- Process orders, payments, and invoices
- Track payments and follow up on outstanding invoices
- Respond to customer inquiries and troubleshoot order or product issues
- Maintain accurate records and customer information
- Assist with general office administration and organization

Inventory & Shipping
- Monitor inventory and assist with regular restocking
- Receive, organize, and prepare inventory
- Process and ship customer orders
- Track and troubleshoot delayed, missing, or incorrect shipments
- Maintain an organized stockroom

Additional Support
- Assist with social media customer inquiries
- Assist with product knowledge and company projects
- Pitch in with other day-to-day tasks as needed in a small-business environment

What We're Looking For

- Customer service experience required
- Healthcare, medical office, retail, or medical supply experience is an asset
- Warm, mature, outgoing, and approachable personality
- Excellent communication and interpersonal skills
- Empathy, patience, and genuine care for others
- Comfortable working with people from diverse backgrounds and identities
- Comfortable with hands-on garment fittings and discussing bodies, surgery, and gender-affirming care




- Strong attention to detail and organizational skills
- Comfortable working independently and taking initiative
- Able to multitask and adapt when priorities change
- Comfortable using computers and learning new systems
- Professional, reliable, and willing to learn

Physical Requirements

- Comfortable standing for extended periods during fittings
- Comfortable providing hands-on assistance with garment fittings
- Ability to lift and move inventory/shipping boxes up to approximately 30 lbs

Why Join Curalux? This is an opportunity to become an important part of a small, growing company where your work directly impacts our clients' experiences. We provide comprehensive training and opportunities to grow your product knowledge and responsibilities as the company expands.

If you are compassionate, confident, organized, and genuinely enjoy helping people, we would love to hear from you.

Pay: $18.25-$26.00 per hour

Expected hours: 10.0 – 15.0 per week

Benefits

- Casual dress
- Company events
- Flexible schedule
- Paid time off

Application question(s):
- 1. This role involves working with clients who may be vulnerable following surgery and includes gender-affirming care. How would you approach creating a respectful, protected, and professional experience for every client?

- 1. This is a small-business role with constantly changing priorities. Give an example of a time you had to work independently, recognize what needed to be done, and take initiative without being asked.

- 1. Are you comfortable with hands-on garment fittings, including measuring clients and assisting with putting on, removing, and adjusting garments? Please explain.

Work Location: In person

📌 Client Care & Garment Fitting Specialist (Vancouver)
🏢 Curalux Compression
📍 Vancouver