A Little About Us

At Forge Health, we believe great healthcare starts with great people.

We're a busy, multidisciplinary health and wellness clinic in Burnaby, offering physiotherapy, registered massage therapy, kinesiology, acupuncture, clinical counselling, naturopathic medicine, personal training, and athletic conditioning.

We're a close-knit team of healthcare professionals and administrative staff who genuinely enjoy what we do, care about the people we help, and believe that a positive, supportive workplace makes all the difference.

We're looking for another great person to join our front desk team!

The Opportunity

Our front desk is the heart of our clinic. It's where first impressions are made, relationships are built, and all the little details come together to keep everything running smoothly.

We're looking for a friendly, motivated, and exceptionally organized Clinic Administrator / Patient Care Coordinator who enjoys working with people, thrives in a busy workplace, and takes genuine pride in doing great work.

This isn't just about answering phones and booking appointments. We're looking for someone who can think on their feet, anticipate what needs to be done, and take ownership of their responsibilities.

Someone who is resourceful, quick to learn, and just as comfortable helping a patient as they are tackling a challenging problem behind the scenes.

Most importantly, we're looking for someone who cares. About the patients we serve, the teammates they work alongside, and the quality of the work they do.

What You'll Be Doing

Patient Care & Front Desk

- Welcome patients and create a warm, friendly, and professional experience.
- Answer phone calls, respond to emails, and assist with patient inquiries.
- Schedule, reschedule, and coordinate appointments for our practitioners.
- Help patients navigate our services, fees, and clinic procedures.
- Process payments, issue receipts, and assist with insurance and third-party billing.
- Ensure patients feel informed, supported, and well taken care of.

Clinic Administration & Operations

- Support the daily operations of a busy multidisciplinary clinic.
- Maintain accurate patient records and appointment information.
- Complete daily cash-out procedures, payment reconciliation, and basic accounting tasks.
- Assist with administrative projects, communications, and general office duties.
- Monitor and replenish clinic supplies and inventory.
- Help maintain a clean, organized,



and welcoming clinic environment, including treatment room turnover and linen management.
- Work collaboratively with our practitioners and administrative team to keep the clinic running efficiently.

Who We're Looking For We're looking for someone who brings more than just a friendly smile to the front desk.

Our ideal candidate is bright, motivated, resourceful, and genuinely takes pride in doing great work. You're someone who can think on your feet, manage a busy environment without losing your cool, and recognize what needs to be done without always being asked.

You might be a university student looking for a meaningful part-time position, a recent graduate, or someone with experience in customer service or administration. What matters most to us is your attitude, work ethic, and ability to learn.

You'll likely thrive at Forge if you:

- Are a natural problem solver who enjoys figuring things out.
- Can juggle multiple tasks while staying organized and attentive to detail.
- Are productive, efficient, and make good use of your time.
- Take ownership of your work and care about getting the little things right.
- Have excellent people skills and genuinely enjoy helping others.
- Learn quickly, adapt easily, and are comfortable with technology.
- Can work independently, use good judgment, and take initiative.
- Are dependable, accountable, and someone your teammates can count on.
- Bring a positive attitude, a good sense of humour, and a willingness to pitch in wherever needed.

Experience & Skills
- Previous experience in administration, customer service, reception, or a healthcare setting is an asset.
- Experience with Jane App and Airtable is a definite bonus.
- Comfortable working with Apple/Mac computers and applications such as Pages and Numbers.
- Strong written and verbal English communication skills.
- Basic bookkeeping, payment processing, or accounting experience is an asset.

Healthcare experience is wonderful, but it's not a requirement. We're happy to train the right person who brings the right attitude, aptitude, and enthusiasm to the role. Schedule & Availability





This is a part-time position with approximately 24–32 hours per week, depending on scheduling arrangements and availability.

Our current scheduling needs include:

- Monday: Afternoon/evening shifts, typically starting between 12:30 PM and 2:30 PM and ending at 8:30 PM.
- Tuesday: Either an opening shift (6:40AM) or a closing shift ending at 8:30PM
- Thursday: 12:30 PM–8:30 PM.
- Friday: Opening shift
- Saturday: 7:40AM-3PM

Additional weekday and weekend shifts may be available, with opportunities for expanded hours and a four- or five-day schedule as our clinic's needs evolve. Our current operational need are listed in bold above We're happy to discuss scheduling arrangements with the right candidate. However, availability for afternoon and evening shifts until 8:30 PM is important for this position.

Why Join Forge?

We're proud of the team and community we've built at Forge Health.

We work hard, support one another, celebrate the little wins, and believe that enjoying the people you work with is just as important as enjoying what you do.

You'll be joining a collaborative environment where your contributions matter, your initiative is appreciated, and you're encouraged to grow and develop your skills.

We value people who are willing to learn, aren't afraid to ask questions, and genuinely want to make a difference in the experience of our patients and teammates.

Sound Like Your Kind of Place?

If you're someone who genuinely enjoys helping people, takes pride in keeping things organized, and can bring a little positivity and personality to even the busiest of days, we'd love to meet you.

We're a team that works hard, looks out for one another, and believes that a great workplace is built by great people.

Think you'd be a great fit?

Please submit your resume along with a brief cover letter telling us a little about yourself and why you'd like to join the Forge Health team.

We look forward to hearing from you!

Job Types: Part-time, Permanent

Pay: $20.00-$23.75 per hour

Benefits

- Casual dress
- Dental care
- Extended health care
- On-site gym
- On-site parking
- Vision care

Ability to commute/relocate:
- Burnaby, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Please list the days and times of day you are available below:

Education:
- Secondary School (required)

Work Location: In person

📌 Client Care Specialist (Burnaby)
🏢 Forge Integrated Health
📍 Burnaby