Pilates in Guelph | Guelph & Erin, Ontario

Full-Time Position | 35–40 Hours per Week

Help us create an experience that goes far beyond the studio.

At Pilates in Guelph, we believe movement has the power to transform lives. For over 25 years, we've been helping people build strength, restore confidence, and discover what their bodies are capable of.

But what makes our studios special isn't just Pilates. It's how people feel when they walk through our doors, connect with our team, and become part of our community.

We're looking for an exceptional Client Experience & Media Lead who loves connecting with people, has a creative eye, and is excited to help tell the stories that make our community so special.

This is a unique opportunity to combine client experience, social media, video production, community engagement, and education support into one dynamic role.

You'll work closely with our leadership team, instructors, and members across Pilates in Guelph and our sister studio, Pilates in Erin.

What You'll Be Doing

Creating an Exceptional Member Experience

You'll help ensure every interaction with our studios leaves people feeling welcomed, supported, and valued.

- Create meaningful connections with members through in-person conversations, phone calls, emails, and digital communication.
- Respond to inquiries with warmth, professionalism, and confidence.
- Support new clients as they move from their first inquiry to becoming part of our community.
- Help members navigate bookings, memberships, schedules, and studio services.
- Proactively connect with members, celebrate milestones, and help strengthen retention.
- Identify opportunities to improve the member experience and bring fresh ideas to our leadership team.
- Support studio events, workshops, and community initiatives.

Leading Our Social Media & Digital Storytelling You'll help bring our studios to life online, showcasing the people, expertise, and community behind our brand.

- Plan and manage engaging content across Instagram, Facebook, TikTok, and other relevant platforms.
- Create and maintain an organized social media content calendar.
- Film, edit, and produce engaging reels, short-form videos, stories, and promotional content.
- Capture authentic member experiences, instructor expertise, studio events, and behind-the-scenes moments.
- Work with our leadership and marketing teams to promote memberships, programs, teacher training, workshops, and special events.
- Respond to social media comments and messages while helping turn online interest into meaningful studio connections.
- Track social media performance and use insights to improve engagement and results.
- Maintain a consistent, professional brand voice across our digital channels.

Video Production & Educational Content Education is an important part of who we are. You'll help us share knowledge with our instructors, students, and wider community.

- Film professional development workshops, instructor education, and training sessions.
- Record and edit Pilates classes for our digital education and OnDemand platforms.
- Organize, label, upload,



and maintain our growing library of educational videos.
- Ensure videos have clear sound, quality visuals, and a professional presentation.
- Coordinate filming schedules, equipment, and content requirements.
- Work with instructors and educators to make educational resources accessible and easy to navigate.

Teacher Training & Education Administration As a host of Body Harmonics Teacher Training programs, we're committed to supporting the next generation of Pilates professionals.

You'll help keep our education programs organized and our students supported.

- Assist with teacher training course scheduling, registration, and communication.
- Prepare student materials, welcome information, and course resources.
- Help coordinate communication between students, educators, and our teacher training partners.
- Support apprenticeship programs, practice teaching opportunities, and professional development events.
- Manage educational content uploads, student resources, and course-related administration.
- Assist with tracking course attendance, student progress, and administrative deadlines.

Building Our Online Community Our connection with members doesn't end when they leave the studio.

- Help manage and grow our online Circle community.
- Welcome new members and encourage meaningful participation.
- Share educational resources, videos, announcements, and community discussions.
- Support online learning groups, teacher training communities, and member engagement initiatives.
- Keep our online community organized, positive, welcoming, and aligned with our studio values.

Who We're Looking For You might be a great fit if you:
- Genuinely enjoy people and know how to make someone feel heard, welcomed, and important.
- Are a confident communicator, both in writing and in conversation.
- Have a creative eye and enjoy making engaging digital content.
- Are comfortable filming, editing, and working with video.
- Are highly organized and able to manage several projects without losing track of details.
- Take initiative, solve problems, and follow through on commitments.
- Are comfortable learning new technology and digital platforms.
- Understand that social media is about building relationships, not simply posting content.
- Enjoy working both independently and collaboratively.
- Welcome feedback and are motivated to continually improve.
- Believe in the value of movement, wellness, education, and community.

Skills & Experience Ideally, you'll bring:

- Experience in customer service, hospitality, client experience, marketing, or a related field.
- Experience creating social media content for a business or organization.




- Familiarity with Canva and video editing tools such as CapCut, Adobe Premiere, or similar platforms.
- Strong written communication, grammar, and attention to detail.
- Confidence using computers, digital systems, and online community platforms.
- Experience managing calendars, administrative tasks, and competing priorities.

Experience with Mindbody, Circle, Google Workspace, or marketing automation platforms is an asset. Experience in Pilates or the wellness industry is welcome but not required. We're more interested in finding someone with the right attitude, creativity, communication skills, and willingness to learn.

What Makes This Opportunity Different?

We're committed to investing in your growth.

This isn't a role where you're expected to arrive knowing everything.

You'll receive online and hands on training with our leadership team, along with additional career development through two external business education and coaching organizations.

You'll have opportunities to develop skills in:

- Client experience and relationship building
- Social media strategy and digital marketing
- Video production and storytelling
- Business systems and operational excellence
- Leadership, communication, and professional development

You'll be joining an established, growing wellness company where your ideas matter, your contributions are visible, and your work directly influences how our members experience our community.

Position Details

- Full-time position, approximately 35–40 hours per week.
- Primary location: Pilates in Guelph, with regular travel to Pilates in Erin.
- Some evening and weekend availability is required for studio operations, filming, workshops, and special events.
- This is primarily an in-studio position with flexibility based on operational needs.
- Compensation will reflect relevant experience and skills.
- Professional development and external training are provided.

Ready to Make an Impact? We're not looking for someone who simply wants to answer emails or post on Instagram.

We're looking for someone who wants to create connections, tell meaningful stories, support learning, and help people feel part of something special.

If you're creative, organized, people-focused, and excited to grow with us, we'd love to meet you.

To Apply:

Apply through Indeed

Let us know why you are right for this position and send examples of social media content, videos, or creative projects you've worked on to [email protected]

Pilates in Guelph

Trust Your Body. Own Your Strength.

Pilates in Guelph is committed to creating an inclusive and welcoming environment. We welcome applications from people of all backgrounds and abilities. Accommodations are available throughout the recruitment process upon request.

Pay: $20.00-$24.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits

- Company events
- On-site gym
- On-site parking
- Store discount

Application question(s):
- Has transportation in Guelph and to Erin?

Experience:
- video editing: 1 year (preferred)

Language:
- English (required)

Work Location: In person

📌 Client Experience and Social Media Team Member (Guelph)
🏢 Pilates in Erin
📍 Guelph