Enhance member satisfaction as a Client Experience Agent with Desjardins Ontario Credit Union in Alexandria. This full time role focuses on providing personalized banking solutions and financial empowerment. In this five-month temporary position, you will be a key player in improving client engagement and promoting Desjardins values.
Your responsibilities include advising members on banking products, addressing their needs, and ensuring smooth transactions. You will also assist with technology inquiries and refer clients to specialized services as needed. Key Responsibilities:
- Support members with technological tools for transactions
- Promote Desjardins products and various distribution channels
- Assist clients encountering fraud or irregularities
- Identify business opportunities and maintain relationships
- Ensure compliance with security and risk management Requirements:
- High school diploma in a related field
- Minimum of one year of relevant experience
- Strong bilingual communication skills
- Knowledge of Desjardins and competitor services
- Tech-savvy with data entry abilities Bring your expertise in customer service and technology to elevate the member experience at Desjardins.