Our Bedford location is seeking a dynamic individual and results-oriented Manager of Client Relations to join our team and lead in delivering an exceptional client experience, as well as administrative duties.

Job Type: Full-Time, permanent

Salary: $21.00 - $24.00 based on experience

Perks:

Extended health care

· Free product knowledge

· Discount on services and products

· Closed on holidays

· Team building events

· Commission

· Bonus Pay

Schedule:

Monday – Friday

9:00am – 5:00pm

:

As the manager of Client Relations at Gentle Touch Spa & Laser, you will play a pivotal role in ensuring that our clients have a great experience. All while maintaining the overall organization of the spa. You will be working along side the owner and general manager, communicating on a regular basis.

Responsibilities:

· Client Experience Leadership: You will be expected to provide leadership and strategic direction to ensure a consistent and exceptional client experience. Develop and implement client service standards, while enforcing all company polices, and procedures.

· Team Management: Assist and co-manage manage the front reception team, as well as monitor their performance, provide feedback, and facilitate ongoing professional development. Create and monitor reception task lists, and delegate accordingly.

· Client Relations: You will personally handle and resolve all complex client inquiries, complaints, and concerns, ensuring that all issues are addressed promptly and to the client’s satisfaction.

· Client Scheduling: Oversee all appointment scheduling, optimizing efficiency and ensuring a smooth flow of clients throughout the spa. Monitor booking trends and adjust staffing as needed.

· Treatment Coordination:



Communicate with the technician staff to successfully coordinate client treatments, ensuring that all clients receive personalized care tailored to their needs.

· Client Engagement: Develop and implement strategies to increase client engagement, loyalty, and retention. Promote spa services and products to clients to maximize revenue.

· Inventory Management: Maintain inventory of retail products, ensure appropriate stock levels, and implement inventory control measures by following the inventory schedule.

· Reporting: Prepare regular reports of daily/yearly sale comparisons, and revenue performance, as well as responsible for all month end paperwork.

· Administration: Prepare new employee packages, create SOPs, create and edit forms, set up vendor training, place orders for supplies for both reception and back end.

Qualifications:

· Experience in client relations or customer service management within the medical spa, wellness or luxury hospitality industry considered an asset.

· Strong leadership and team management skills

· Excellent interpersonal and communication skills

· Exceptional problem-solving skills

· Ability to learn new software

· Curiosity and initiative

· Strong administrative skills with attention to detail To apply, please submit your resume and cover letter detailing your relevant experience and qualifications to Indeed or to [email protected]

Job Type: Full-time

Pay: $21.00-$24.00 per hour

Benefits

- Dental care
- Extended health care
- Store discount

Application question(s):
- Describe the perfect leader:
- Describe a time where a problem arose and you had to adapt quickly to provide a solution:

Experience:
- Administrative: 1 year (preferred)
- Management: 1 year (preferred)

Work Location: In person

📌 Client Relations Manager (Bedford)
🏢 Gentle Touch Spa & Laser
📍 Bedford