We are seeking an experienced Customer Experience Supervisor to supervise and coordinate the daily activities of our customer service team.

Overview

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2

years

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

Co-ordinate activities with Other work units or departments

Establish work schedules and procedures

Examine and verify the accuracy of work

Prepare and submit reports

Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality

Train staff/workers in job duties, safety procedures and company policies

Conduct performance reviews

Perform same duties as workers supervised

Recruit and hire staff

Co-ordinate,



assign and review work

Requisition materials and supplies

Supervision

Customer service clerk

11-15 people

Experience and specialization

Computer and technology knowledge

MS Office

Additional information

Work conditions and physical capabilities

Attention to detail

Fast-paced environment

Large workload

Tight deadlines

Work under pressure

Personal suitability

Accurate

Dependability

Efficient interpersonal skills

Excellent oral communication

Excellent written communication organized

Team player

Benefits

Health advantages

Dental plan

Vision care benefits

Pay: $39.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits

- Dental care
- Vision care

Work Location: In person

📌 Client Service Supervisor (Vancouver)
🏢 PhoneBox
📍 Vancouver