InsideOut Cleaning Services is an award-winning residential cleaning company serving North Vancouver, West Vancouver, Vancouver, and Burnaby.

We take pride in our professionalism, reliability, high cleaning standards, and commitment to providing exceptional customer service. We value the relationships we've built with our clients and the dedicated team members who represent our company every day.

We are looking for a friendly, organized, and dependable Client Services Coordinator to assist with client communication, scheduling, employee support, and general administrative responsibilities.

This is a varied but manageable role, ideal for someone who enjoys working with people, has strong organizational skills, and takes initiative in keeping day-to-day activities running smoothly.

The successful candidate will work closely with the Owner and play an important role in ensuring our clients and cleaning teams receive timely, professional support.

Key ResponsibilitiesClient Services & Communication

- Answer incoming telephone calls and respond to client emails in a friendly, professional, and timely manner.
- Respond to new client inquiries, provide information about our cleaning services, and prepare estimates.
- Schedule new and recurring client appointments, including cancellations and rescheduling.
- Maintain accurate client records, appointment details, and cleaning instructions.
- Follow up with clients regarding scheduling requests, questions, and feedback.
- Assist with resolving routine client concerns and refer more complex matters to the Owner when appropriate.
- Help maintain positive relationships with new and existing clients.

Scheduling & Route Planning
- Coordinate cleaning schedules based on client requirements, employee availability, and appointment durations.
- Use Google Maps to assess client locations, driving distances, and estimated travel times when planning cleaning appointments.
- Schedule client visits geographically wherever possible to minimize unnecessary driving and make efficient use of employee time.
- Consider traffic patterns, travel time, and practical driving routes when arranging appointments.




- Identify potential scheduling conflicts and recommend appropriate adjustments.
- Coordinate schedule changes resulting from cancellations, employee absences, or client requests.
- Communicate scheduling updates clearly to clients and cleaning teams.

Employee & Administrative Support
- Provide day-to-day assistance to cleaning teams working in the field.
- Respond to routine employee questions relating to scheduling, client access, and service instructions.
- Help resolve operational issues as they arise and communicate matters requiring the Owner's attention.
- Relay important information between clients, cleaning teams, and the Owner.
- Assist with administrative aspects of onboarding new employees.
- Maintain organized digital records, employee documentation, and operational information.
- Provide general administrative assistance and support with occasional special projects.

Social Media & Marketing Support
- Create and publish approximately one social media post per week.
- Accompany cleaning teams in the field approximately one day per week, as required, to capture photos and short videos.
- Help create engaging content showcasing our cleaning services, employees, and company culture.
- Respond to basic social media comments and messages as appropriate.
- Assist with occasional marketing initiatives and promotional activities.

Qualifications & SkillsWhat We're Looking For
- Previous experience in customer service, office administration, scheduling, or a similar role.
- Excellent written and verbal communication skills.
- A friendly, qualified, and approachable manner when dealing with clients and employees.
- Strong organizational skills and attention to detail.
- Good working knowledge of Google Maps,



including route planning, estimating driving times, and identifying practical travel routes.
- Ability to coordinate appointments efficiently while considering geographic locations and employee schedules.
- Comfortable using computers, email, and online scheduling or administrative systems.
- Good judgment and practical problem-solving skills.
- Ability to work independently, manage daily responsibilities, and follow through on tasks.
- Dependable, punctual, and responsive during scheduled working hours.
- Comfortable communicating with a culturally diverse team.
- Comfortable taking photos, recording short videos, and creating basic social media content.
- Willingness to learn new software and administrative processes.

Nice to Have
- Experience using Jobber or similar field-service scheduling software.
- Familiarity with Slack for internal team communication.
- Experience with business telephone systems such as Dialpad or Quo.
- Familiarity with North Vancouver, West Vancouver, Vancouver, and Burnaby neighbourhoods.
- Experience creating social media content for a business.

Hours & Work Arrangement This is a full-time, hybrid position, working Monday through Friday from 8:30 a.m. to 4:30 p.m., including a one-hour unpaid lunch, for a total of 35 paid hours per week.

The majority of the work will be performed remotely from home.

Approximately one day per week may involve accompanying cleaning teams in the field to capture photos and videos for social media and marketing purposes.

Occasional travel within North Vancouver, West Vancouver, Vancouver, and Burnaby may be required.

Interested in Joining Our Team?

If you are organized, dependable, enjoy helping people, and take pride in providing excellent customer service, we'd love to hear from you.

We welcome applications from candidates who enjoy working independently, communicating with people, and contributing to the smooth day-to-day operation of a local business.

Pay: $18.25 per hour

Expected hours: 35.0 per week

Work Location: Hybrid remote in North Vancouver, BC

📌 Client Services Coordinator (North Vancouver)
🏢 InsideOut Cleaning Services
📍 North Vancouver