Join Interactive Brokers as a hybrid Client Technical Assistance Associate. Provide crucial support for trading platforms and resolve client inquiries with expertise and technical skills. As a vital part of the Client Technical Assistance Team, you will interact with clients, offering solutions to their technical inquiries. Ideal candidates must possess a Bachelor’s degree, at least one year of client-facing support experience, and robust analytical skills.

Your role requires troubleshooting issues across desktop and mobile applications while effectively communicating with clients and internal teams. Key Responsibilities:

- Assist clients via phone, chat, and support tickets
- Provide technical support for desktop applications
- Troubleshoot issues on mobile platforms
- Manage problem resolution for technical issues Requirements:
- Bachelor’s degree, ideally in a technical field
- 1+ years in a client-facing support role
- Proficiency in Windows and Mac environments
- Excellent communication skills in English and French
- Familiarity with support ticketing systems Become part of a dedicated team at Interactive Brokers, resolving technical challenges and enhancing client satisfaction.

📌 Client Technical Assistance Associate (Vancouver)
🏢 Colonial Group
📍 Vancouver