MCG Careers, Inc. is seeking a Client Concierge & Marketing Support on behalf of our employer partner under the Winning Edge-Workplace Training Program. This premier aesthetic injectable and skincare clinic is located in the heart of Calgary, in the vibrant Crescent Heights community. They are known for their personalized approach, natural results, and exceptional patient experience.

Their clinic blends medical expertise with a warm, elevated environment where patients feel cared for from the moment they walk through the door.

They are looking for a Clinic Concierge & Marketing Support team memberto join their growing team — someone who is personable, organized, creative, and excited to contribute to both patient experience and brand presence.

Position Overview: This is a hands-on, client-facing role that combines front desk concierge responsibilities with marketing and creative support. You will be the welcoming face of the clinic while assisting with social media content, promotions, and community engagement.

Key Responsibilities

Clinic Concierge & Front Desk Support:

- Greet patients warmly and create a positive, welcoming first impression
- Manage front desk operations, including: Booking, confirming, and rescheduling appointments; Patient check-in and check-out; Answering phone calls, emails, and general inquiries
- Support smooth daily clinic flow by coordinating with providers and team members
- Maintain a clean, organized, and inviting reception and retail area
- Assist patients with skincare product recommendations and retail purchases

Patient Experience & Customer Care:

- Deliver exceptional, personalized customer service at every touchpoint
- Address patient questions or concerns with professionalism, warmth, and discretion
- Support follow-up communication and patient retention initiatives
- Help ensure a consistent, high-quality experience aligned with clinic values

Marketing & Creative Support:

- Assist with clinic marketing and brand initiatives, including: Social media content creation and support (Instagram stories, posts,



short videos); Capturing in-clinic content (before/after photos, team moments, events); Creating simple graphics or promotional materials (Canva)
- Support in-clinic promotions, launches, and patient events
- Help maintain brand consistency across all patient-facing materials
- Assist with email campaigns, promotions, or website updates as directed

Administrative Support:

- Assist with administrative tasks such as: Patient intake forms and documentation; Updating patient information in the EHR system (Jane App); Processing payments and retail sales
- Help organize marketing materials and clinic resources
- Support basic tracking of bookings, promotions, or engagement when needed

Qualifications:

- 1–3 years of experience in customer service, hospitality, healthcare, aesthetics, or a similar client-facing role
- Friendly, polished, and professional demeanor
- Strong communication and interpersonal skills
- Organized, detail-oriented, and proactive
- Interest in medical aesthetics, skincare, beauty, or wellness
- Comfortable using scheduling software, POS systems, and basic office technology

Assets :

- Creative eye and attention to detail
- Experience with Canva
- Familiarity with Instagram and social media content creation
- Comfort being on camera or capturing content in a clinic setting

Why Join?

- Competitive wages and commissions
- Quarterly treatment allowance (after probation)
- Fun team events and a supportive, collaborative environment
- Chance to grow within an expanding medical aesthetics clinic
- Be part of a passionate team focused on quality care and meaningful patient relationships

How to Apply Please submit your application directly on Indeed and upload your original resume (NOT an Indeed resume). You will receive a set of automated pre-screening questions after applying. Please respond to each of those questions. Only candidates who meet both role requirements and the Winning Edge Program eligibility based on the responses will be invited for an initial phone interview and eligibility assessment.

Pay: From $20.00 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person

📌 Clinic Concierge & Marketing Support (Calgary)
🏢 MCG Careers
📍 Calgary