About the Role

Vitality Rehabilitation Group is seeking an experienced and clinically knowledgeable Case Manager to join our multidisciplinary rehabilitation team and oversee Motor Vehicle Accident (MVA) files.

The ideal candidate will be a Registered Social Worker (RSW), Occupational Therapist (OT), or Registered Nurse (RN) with strong knowledge of Ontario's Statutory Accident Benefits Schedule (SABS) and experience working with individuals involved in motor vehicle accidents.

The Case Manager will play an important role in coordinating client care, monitoring rehabilitation needs and benefits, supporting treatment planning, and ensuring that the client's rehabilitation team is working collaboratively toward meaningful functional outcomes.

This is an excellent opportunity for a clinician who enjoys case coordination, problem-solving, advocacy, and working collaboratively with a multidisciplinary rehabilitation team.

Responsibilities

- Manage and oversee a caseload of MVA clients from a clinical and rehabilitation perspective.
- Review client files and identify current and anticipated rehabilitation needs.
- Develop and monitor individualized rehabilitation plans in collaboration with the client and treatment team.
- Coordinate communication between OTs, OTA/RSWs, kinesiologists, psychotherapists, social workers, physicians, insurers, lawyers, and other professionals involved in the client's care.
- Monitor client progress and ensure treatment recommendations are being followed up appropriately.
- Identify gaps in services, emerging needs, and barriers to rehabilitation.
- Assist with determining when additional assessments, treatment, equipment, attendant care, home modifications, or other rehabilitation services may be required.
- Maintain regular communication with clients and members of the treatment team.
- Assist with understanding and navigating available accident benefits and funding.




- Monitor benefit usage, treatment funding, and outstanding requests.
- Communicate with insurers and adjusters regarding treatment plans, approvals, denials, and client needs as appropriate.
- Review reports and clinical documentation to ensure recommendations are being addressed and followed through.
- Participate in case conferences and multidisciplinary meetings as required.
- Assist with identifying and addressing barriers that may affect a client's recovery, participation, or access to rehabilitation services.
- Ensure timely follow-up on referrals, recommendations, appointments, and outstanding action items.
- Maintain accurate and organized case management documentation and communication logs.
- Ensure all activities are completed in accordance with professional standards, privacy requirements, and applicable SABS requirements.

Qualifications

- Registration in good standing as one of the following: Registered Social Worker, Occupational Therapist (OT), Registered Nurse (RN)
- Experience working with MVA clients in Ontario.
- Knowledge of the Statutory Accident Benefits Schedule (SABS).
- Strong understanding of rehabilitation planning and multidisciplinary care.
- Excellent organizational and time-management skills.
- Robust written and verbal communication skills.
- Ability to communicate professionally with clients, families, healthcare providers, insurers, and legal representatives.
- Strong attention to detail and ability to identify missing information or follow-up needs within a file.
- Ability to work both independently and collaboratively within a multidisciplinary team.
- Bilingualism or multilingual abilities are considered an asset.

Pay: $35.00-$55.00 per hour

Benefits

- Casual dress
- Company events
- Flexible schedule
- Mileage reimbursement
- On-site parking
- Work from home

Application question(s):
- Are you a registered SW, OT or RN?

Work Location: Hybrid remote in Ottawa, ON K1V 7Y6

📌 Clinical Case Manager (MVA) - Social Worker/ OT / Nurse (Ottawa)
🏢 Vitality Assessments Group
📍 Ottawa