As a key member of the Commercial Property Management team, the Customer Service Coordinator will provide excellent customer service to tenants and guests at College Plaza; an office tower located at 8215-112 Street, Edmonton.
Who You
Are
· You are a professional who is well polished, with superior written and verbal communication skills.
· You can provide exceptional customer service and effectively resolve customer concerns.
· You enjoy being the first point of contact for clients, and will strive to deliver our brand values. Key Responsibilities:
· Assist tenants and guests of College Plaza with enquiries and direct them to the appropriate resource.
· Accept and dispatch service requests and follow up to ensure services are completed to everyone’s satisfaction.
· Coordinate leasing of parking stalls within the complex. Assist with dealing with illegally parked vehicles.
· Arrange for the purchase and installation of building signage.
· Prepare letters, newsletters, and other communication for the complex.
· Setup, maintain,
and audit building keys and access cards.
· Program door readers and elevators in the access card software (WinPak).
· Liaise with staff and contract security and ensure they are informed of activities within the complex.
· Plan and organize promotional events for commercial tenants.
· Assume duties of the Chief Fire Warden for the building.
· Other duties as assigned.
Required Skills and Abilities
· Minimum high school education
· Minimum three years related customer service experience
· Strong inter-personal and time management skills
· Ability to organize, execute and follow up in a timely manner
· Exceptional written and verbal communication skills
· Robust computer skills and knowledge of Microsoft Office (Word, Excel, Outlook, and Teams)
· Prior experience working in property management would be an asset
· Experience in Angus and Yardi software would be an asset
· Security clearance required upon offer of employment