About Oakcreek Golf & Turf

Oakcreek Golf & Turf LP is a leading Western Canadian OEM distributor of commercial turf maintenance equipment and related products. We represent premium brands and support customers through locations in Calgary, Edmonton, Surrey, Kelowna, Duncan, and Warman. With more than 57 years in business, Oakcreek has built a strong reputation for quality products, exceptional service, and long-term employee commitment.

Position Summary

Reporting from our Calgary Head Office, the Corporate Warranty Specialist manages warranty administration and recovery across all Oakcreek locations and represented brands. The position ensures claims are complete, accurate, submitted on time, and fully reconciled while identifying missed recovery opportunities and reducing rejected, aged, underpaid, or written-off claims.

This role works closely with Service, Parts, Accounting, branch management, technicians, and manufacturer representatives to strengthen documentation, improve branch compliance, and maximize eligible warranty reimbursement.

Key Responsibilities

- Process and submit warranty claims accurately and within manufacturer timelines.
- Collect and verify repair orders, technician notes, invoices, photographs, diagnostic reports, model and serial information, labour details, and other required documentation.
- Review claims to recover all eligible labour, parts, freight, travel, diagnostic time, and other allowable expenses.
- Investigate rejected, denied, disputed, and short-paid claims; correct deficiencies, resubmit claims, and appeal decisions where appropriate.
- Maintain aging reports for open work orders, unsubmitted claims, approvals, unpaid claims, and rejected claims.
- Reconcile manufacturer payments and credits against submitted claims and actual repair costs.
- Identify missed, under-recovered, incorrectly coded, or written-off warranty work and recommend corrective action.
- Monitor labour rates, repair-time allowances, reimbursement policies, pre-authorization requirements, and claim deadlines.




- Coordinate warranty parts and core returns to protect available credits.
- Audit completed warranty work orders and identify documentation, coding, compliance, or recovery gaps.
- Work with Service Managers to address recurring claim issues and improve branch processes.
- Provide guidance and training to Service Writers, Technicians, Parts personnel, and Managers on warranty documentation and manufacturer requirements.
- Act as Oakcreek’s primary administrative contact with manufacturer warranty departments for complex or disputed claims.
- Prepare monthly reports on warranty recovery, aging, claim status, and trends by manufacturer, branch, department, and claim type.
- Identify opportunities to improve warranty gross margin and overall warranty profitability.
- Follow all company and manufacturer warranty policies and procedures.

Qualifications & Experience

- Previous warranty, service administration, dealership, automotive, heavy equipment, agricultural equipment, or related experience is preferred.
- Mechanically inclined, with a practical understanding of equipment, repair processes, and common equipment failures.
- Ability to review repair information and recognize missed warranty recovery opportunities.
- Strong organizational, communication, follow-up, problem-solving, and analytical skills.
- Basic accounting and reconciliation knowledge.
- Intermediate Excel and spreadsheet skills for reporting, reconciliation, and analysis.
- Strong computer skills and confidence working in multiple business systems and manufacturer portals.
- Ability to interpret warranty policies, procedures, and manufacturer requirements.
- Ability to manage multiple brands, branches, priorities,



and deadlines while maintaining accuracy.
- Ability to build effective working relationships across Service, Parts, Accounting, management, and manufacturer contacts.

Measures of Success

- Warranty claim acceptance and recovery rates
- Timeliness of claim submission and payment follow-up
- Reduction in outstanding, aged, rejected, and written-off claims
- Percentage of actual warranty repair costs recovered
- Recovery of previously rejected, underpaid, or missed claims
- Improvement in warranty gross margin, documentation quality, and branch compliance

Why Join Oakcreek? At Oakcreek, employees are the foundation of our success. We offer a competitive compensation and perks package, including:

- Established and respected company with 57+ years of success
- Long-term career stability and growth opportunities
- Comprehensive Group Benefits Plan
- Employee Assistance Program (EAP)
- Personal Time Off in addition to paid vacation
- RRSP / DPSP program eligibility after one year of employment
- Annual Milestone Awards that increase with years of service
- Supportive and team-focused work environment

Apply Today If you have the experience and qualifications we are looking for and would like to learn more about this opportunity, please submit your resume for consideration.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $24.00-$27.00 per hour

Expected hours: 40.0 per week

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Application question(s):
- Are you mechanically inclined with a solid understanding of equipment, repair processes and common equipment failures?
- Do you have strong organizational skills and attention to detail?

Experience:
- warranty : 2 years (preferred)

Work Location: In person

📌 Corporate Warranty Specialist (Calgary)
🏢 Oakcreek Golf u0026 Turf
📍 Calgary