Overview

Join our dynamic team as a Customer Account Manager, where your energy and expertise will drive exceptional client relationships and business growth. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with proactive solutions and strategic insights. You lead with conviction, act with urgency, and hold yourself - and your accounts - to an uncompromising standard.

You don't wait for problems to surface; you anticipate them, solve them, and follow through every single time.

This role exists to grow account revenue through deep relationship mastery, accurate quoting, disciplined forcast and production slot management, and relentless execution on commitments. The Milron CAM is never reactive - they're always two steps ahead.

Responsibilities

- Taking decisive action on every account issue without hesitation. Challenge the status quo, advocate loudly for your customers internally, and never defer accountability to someone else
- Serve as the primary and sole point of contact for all customer and dealer communications - inbound and outbound
- Acknowledge every inbound customer and dealer communication - email, call, or message - within the same business day
- Send weekly status updates and communicate build progress, scheduling changes, and completion date confirmations
- Deliver exact,



complete quotes on every inquiry. Verify specs, configurations, and lead times before submission
- Review each dealer's 6-month rolling forecast with them monthly and translate it into capacity planning with the Production team
- Coordinate every completed unit's pick-up in line with the Dealer-Freight Pick-Up Policy

Qualifications

- Proven experience in account management, B2B sales, or related roles with a focus on customer success
- Strong negotiation skills with the ability to influence outcomes positively
- Demonstrated business development capabilities to expand client portfolios effectively
- Proficiency in managing customer interactions
- Excellent communication skills, both verbal and written, with an energetic approach to engaging clients and teams
- Leadership qualities that inspire collaboration, initiative, and accountability within your role

Salary The base pay for this job is $75,000 a year plus commission. Join us in shaping exceptional customer experiences through proactive engagement, strategic thinking, and passionate service. Your drive will help us build lasting partnerships that propel our collective success forward!

Pay: From $75,000.00 per year

Advantages

- Dental care
- On-site parking
- Paid time off

Work Location: In person

📌 Customer Account Manager (Edmonton)
🏢 Milron Metal Fabricators
📍 Edmonton