We are Koreanshop, a growing Korean skincare website and retail store in Canada, looking for a full-time, in-person Customer Care & E-Commerce Support Associate to join our team.

This role includes customer service, website order support, phone/chat communication, shipment packing, and coordination with store and warehouse operations.

Responsibilities

- Reply to customer inquiries by phone, email, and website chat
- Help customers with orders, shipping updates, returns, and product questions
- Resolve customer issues professionally and efficiently
- Coordinate with warehouse and store staff regarding orders
- Pack and prepare online orders for shipment
- Answer incoming calls and provide general support
- Maintain accurate order information and follow-ups
- Assist with daily operations and other duties as assigned

Requirements

- Strong communication and customer service skills
- Must be proficient in spoken and written English
- Comfortable speaking with customers on phone and chat
- Basic computer knowledge and understanding of Microsoft Excel
- Ability to multitask in a rapid-paced environment
- Detail-oriented and responsible
- Retail, warehouse,



or e-commerce experience is an asset
- Must be available to work Sundays when needed

Job Details
- Full-time
- In-person position
- Day shift
- Weekend availability required when needed

Pay: From $18.00 per hour

Benefits

- Extended health care
- On-site parking

Application question(s):
- Please list the languages you speak and your level of proficiency? ( basic,

conversational, fluent )
- How many years of customer care experience do you have?
- Are you legally authorized to work in Canada? i.e Work Permit/PR Application in Progress/Permanent Resident/Canadian Citizen
- If you have a work permit, how long is it valid for?
- Are you available to work weekends and during the holiday sales period, including peak sales days?
- Are you available to work full-time, 5 days per week, with 8-hour shifts?
- When are you available to start?
- Are you able to reliably commute to work L4T 1H2 ? i.e Bus/Public Transit/car
- What is your typical one-way commute time to our L4T 1H2 location?

Work Location: In person

📌 Customer Care Associate (Mississauga)
🏢 Korean Shop
📍 Mississauga