Our Client, an Internet Service Providers, Website Hosting & Internet-Related Services company, is looking for a Customer Excellence Coordinator for their Bolton, ON/Hybrid location.

Responsibilities:

- Lead critical planning process steps, mainly NPM, Collab Meetings, Major Release, and Ready to Sell

- Coordinate and manage critical sales tools, shared sites and toolkit deployment

- Manage the circulation of sales bulletins as required, to inform sales of critical updates

- Develop tools, resources and communications to support execution of our go-to-market plan

- Serve as an internal co-pilot for the Iams Brand

- Meet with sales to understand gaps to plan on iams brand and how to bridge the gaps

- Develop customized solutions for key customers, including channel-specific items and display

- Act as a sales consultant for the marketing team

- Help facilitate the annual cross-functional Joint Business Planning process

- Create, lead or contribute to special projects

- Cross-Functional Collaboration:

- Planning process involvement with demand, supply, finance

- Constant communication with co-pilot accounts (as assigned)

- Leading voice throughout S&OP;+ process (focus on Step 1 and Step 2)

- Ongoing Brand input and guidance

- SRM support and cross-customer context provided

Requirements:

- At least 3 years experience in the CPG industry in a sales or marketing capacity.

- University degree, preferably in a business discipline.

- Experience leading cross-functional projects from start to execution.





- Experience leading processes, work flows or similar, that involve large number of stakeholders.

- Experience working directly with major Canadian retailers.

- MLCs

- Builds Collaborative Relationships

- Optimizes Work Processes

- Communicates Effectively

- Manages Complexity

- Education, Licenses, Cert Requirements: University degree preferably in business

- Required Experience, any deal breakers:

- At least 3 years experience in the CPG industry in a sales or marketing capacity.

- Experience leading processes, work flows or similar, that involve large number of stakeholders.

- Required Skills (include soft skills):

- Builds collaborative relationships, optimized work processes, communicated effectively, self started, manages complexity

- Industry Experience (software / websites) Must have and good to have.

- University degree, preferably in a business discipline.

- Experience leading cross-functional projects from start to execution.

- Experience leading processes, work flows or similar, that involve large number of stakeholders.

- Experience working directly with major Canadian retailers.

- Excel skills, powerpoint skills, Microsoft teams

- Preferred Education: BComm

- Preferred Experience:

- 3 years CPG.

- Experience in pet food category

- Preferred Skills:

- Organized, accountable and drives accountability, can manage through ambiguity,

Why Should You Apply?

- Health Perks

- Referral Program

- Excellent growth and advancement opportunities

📌 Customer Excellence Coordinator (Bolton)
🏢 Iconma Portal
📍 Bolton