Elation Health remote Remote - Canada helpdesk ? CAD 70k–95k
Elation Health is hiring a technically minded Customer Experience Engineer to combine hands-on support with scripting, AI workflow quality, and direct feedback into Product and Engineering. It is a solid match for IT Support Group readers who enjoy tracing customer issues to root causes and building fixes that reduce repeat tickets. What you would work on: - Own escalations that require human judgment and protect customer trust during complex cases.
- Configure AI intents, knowledge sources, and escalation rules, while building lightweight automations and scripts.
- Turn recurring case patterns into reports and product priorities, and mentor support teammates on AI workflows, scripting, and SQL.
- Improve internal and customer-facing documentation and reduce recurring support volume. Good fit if: - You have 1–5+ years in engineering,
data analytics, or AI/automation work, or a related technical degree plus customer-facing experience.
- You are comfortable experimenting with Python, SQL, JavaScript, APIs, or scripts.
- You can show examples of automations, dashboards, prompt-driven systems, or other projects you have built and shipped.
- You communicate clearly with customers and enjoy finding patterns behind technical problems. Curated from Jobicy for IT Support Group readers. This is an external listing; use the apply link for the source listing and latest details.
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SalaryCAD 70k–95k
Typeremote
Categoryhelpdesk
Posted7/26/2026
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📌 Customer Experience Engineer (Health Bay)
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📍 Health Bay
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