City of Saint John is seeking a Business Advisor to advance customer service across the organization. You will analyze CRM data, service requests and feedback to identify improvements; produce quarterly insights reports; and lead root-cause analyses with service areas.
You will also support service standards, KPIs and the leadership of the Customer Experience Specialist. The role backs up the Customer Service Manager and helps ensure issues are clearly communicated to residents, with a focus on
📌 Customer Experience & Insights Lead (Canada)
🏢 City of Saint John
📍 Canada
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