We are seeking a Customer Care & Account Development Coordinator to join our team. This role combines customer service, e-commerce order administration, and business development.

The ideal candidate is personable, detail-oriented, organized, and proactive, with strong communication skills and a genuine interest in skincare.

An important part of this position will involve expanding our wholesale customer base by identifying and establishing new relationships with spas, medical spas, estheticians, skincare clinics, and beauty retailers.

Key Responsibilities

Customer Care & Account Management

- Respond to customer inquiries via phone, email, and online channels in a professional and timely manner.
- Assist customers with product information, skincare questions, order placement, and general support.
- Process customer orders, returns, exchanges, refunds, and order adjustments.
- Create, update, and maintain customer accounts and records.
- Resolve customer concerns and ensure a positive customer experience.
- Build strong customer relationships that encourage loyalty and repeat purchases.

Wholesale Account Development

- Research and identify potential wholesale partners, including spas, medical spas, estheticians, skincare clinics, and beauty retailers.
- Proactively reach out to prospective accounts through phone, email, and digital communication.
- Introduce our skincare brands, products, and wholesale opportunities to potential partners.
- Follow up with prospective accounts to establish new business relationships and secure opening orders.
- Assist with onboarding new wholesale customers, including account setup, pricing, and order processing.
- Maintain relationships with existing wholesale accounts and support repeat orders.
- Track prospective accounts,



follow-up activities, and account development progress.

E-Commerce & Order Management

- Manage and process customer orders through our e-commerce platforms and internal systems.
- Create and manually enter orders as required.
- Maintain accurate customer account information, including billing and shipping details.
- Monitor order status, payments, and fulfillment to ensure accurate processing.
- Coordinate with internal fulfillment and warehouse teams regarding order-related issues.
- Process order modifications, cancellations, refunds, and returns.
- Support the day-to-day back-end administration of our e-commerce websites.
- Maintain accurate order records and assist with resolving payment or account discrepancies.

Qualifications & Skills
- Previous experience in customer service, account management, e-commerce operations, or business development.
- Strong written and verbal communication skills.
- Comfortable contacting prospective business customers and developing recent relationships.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple responsibilities and prioritize daily tasks.
- Experience with Shopify or similar e-commerce platforms is an asset.
- Proficiency with Microsoft Office, email, spreadsheets, and customer management systems.
- Experience in skincare, cosmetics, beauty, or wellness is preferred.
- Familiarity with wholesale accounts or B2B customer relationships is an advantage.
- Self-motivated, dependable, and able to work both independently and collaboratively.
- A positive attitude and willingness to learn about skincare products and ingredients.

Pay: $50,000.00-$60,000.00 per year

Benefits

- Dental care
- On-site parking
- Vision care

Work Location: In person

📌 Customer Service and Sales (North York)
🏢 Isomers Laboratories
📍 North York