Customer Service & Aquatics Specialist

Love people? Love pets? Know your way around a fish tank?

At Blue Barn, we believe great pet stores are about helping people give their pets the best life possible—and making every customer feel welcome while they’re here.

We’re a locally owned, community-minded pet store looking for an experienced aquarist who is also an excellent customer service person. Someone who can talk fish and water chemistry one minute, help a recent pet parent choose the right food the next, and ring through a purchase with a smile.

If you’re the person your friends call when their aquarium has cloudy water, algae problems, or a fish that isn’t looking quite right—we’d love to meet you!

What You'll Do

Customer Service

- Greet customers, listen to their needs and provide friendly, knowledgeable advice
- Help customers choose the right products for their pets
- Build relationships and create a customer experience that keeps people coming back
- Operate the cash register and help with general store duties

Aquatics

- Provide knowledgeable advice on freshwater aquariums, fish, plants, equipment and water care
- Help customers with fish selection, compatibility, stocking, cycling, acclimation and aquarium maintenance
- Test water and troubleshoot common aquarium problems
- Maintain clean, healthy and attractive aquariums, including water changes and routine maintenance
- Monitor fish health and water conditions and recognize potential problems
- Maintain accurate livestock information, pricing and inventory

The Store

- Keep shelves, displays and aquariums clean, organized and appealing
- Stay up to date on promotions,



products and loyalty programs
- Learn about our other pet categories and help wherever needed
- Work as part of a team to keep the store running smoothly

What We're Looking For

- Solid hands-on aquarium experience and knowledge
- Previous retail and customer service experience
- Strong communication and listening skills
- Confidence discussing aquarium care, fish, equipment and water quality
- Ability to troubleshoot common aquarium issues
- A genuine interest in helping people and their pets
- Friendly, positive attitude and a willingness to jump in and help
- Ability to work independently and as part of a team
- Flexible availability, including evenings, weekends and holidays
- Ability to safely lift up to 50 lbs and perform physical tasks such as stocking and aquarium maintenance

Experience with other pets is a bonus! Knowledge of dogs, cats, birds, reptiles, small animals or farm animals is always welcome. Why Blue Barn?

We’re a locally owned business—not a big chain—and we care about our customers, our communities and our team.

We offer

- Extended health benefits
- Generous employee discounts
- Free monthly pet food
- Training and opportunities to learn
- Opportunities for advancement
- A supportive team of people who genuinely love pets

Ready to Join Us? If you’re an experienced aquarist who also knows what great customer service looks like, we want to hear from you.

Send us your resume and a short cover letter telling us about your aquarium experience and why you’d be a great fit for Blue Barn.

We’re looking for someone who knows fish—but more importantly, someone who knows people.

📌 Customer Service & Aquatics Specialist (Castlegar)
🏢 Blue Barn Pet
📍 Castlegar