We are seeking a motivated and detail-oriented Customer Service Associate who is passionate about delivering exceptional customer experiences. This position is on-site at our Mississauga office/warehouse and focuses on managing customer inquiries and resolving order-related issues, including out-of-stock items, returned orders, delivery concerns, and order changes.

You will also assist customers with product and loyalty program inquiries and provide support across multiple customer service channels, including email, social media messages, comments, and reviews.

This role requires someone who is highly organized, proactive, and comfortable managing multiple priorities while maintaining a high level of accuracy and professionalism. The successful candidate will also work closely with our E-commerce, Warehouse, Retail, and Marketing teams to resolve customer issues and ensure accurate product and website information.

WHO WE ARE

SUKOSHI is North America's leading destination for trending Asian beauty. Since 2018, we've been curating the best in skincare, makeup, and style. Backed by deep expertise and a passion for discovery, we bring a little bit of beauty, everyday—through thoughtfully selected products, immersive experiences, and personalized guidance.

With community at our core, we prioritize quality, authenticity, and innovation to bring beautiful moments, big and small, closer to you.

DRIVE RESULTS

SUKOSHI sets you up to thrive in your role so that you can exceed sales goals and key performance indicators.

KEY RESPONSIBILITIES

Customer Service & Order Support

- Provide friendly, qualified, and timely customer service through email, social media, live chat,



and other customer service channels.
- Respond to customer inquiries regarding orders, products, shipping, returns, exchanges, promotions, loyalty programs, and general questions.
- Assist with order-related concerns, including order edits, cancellations, forwarding, out-of-stock items, missing or damaged products, returned orders, and delivery issues.
- Process or coordinate eligible returns, refunds, exchanges, and other order adjustments in accordance with company policies and procedures.
- Track and follow up on customer issues to ensure timely resolution.
- Escalate complex, urgent, or sensitive customer issues when required.
- Maintain accurate records of customer interactions, issues, and resolutions.
- Communicate recurring customer questions, concerns, and feedback to management and relevant internal teams.
- Maintain high customer satisfaction (CSAT) ratings and adhere to company quality assurance guidelines for tone, accuracy, and professionalism.

Product & Team Support
- Become familiar with SUKOSHI products, promotions, policies, and procedures to provide accurate information to customers.
- Validate product information when responding to customer inquiries.
- Report inaccurate, outdated, or misleading information on the website and social media platforms to the Marketing or E-commerce team.




- Coordinate with the E-commerce, Warehouse, Retail, and other internal teams when required to resolve customer issues.
- Provide occasional support to warehouse operations as needed.

QUALIFICATIONS & EXPERIENCES

- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail.
- Proficiency with Google Workspace, including Sheets, Docs, and Drive.
- Knowledge of Shopify and Gorgias is an asset.
- Comfortable learning and using current technologies, including CRM and collaboration tools.
- Strong problem-solving skills with the ability to take ownership of customer issues and follow through to resolution.
- Proactive and resourceful, with the ability to work independently while knowing when to seek support or escalate an issue.
- Strong team player who can collaborate effectively with different departments.
- Quick learner with a positive and proactive attitude.
- Knowledge of K-beauty, skincare, and/or makeup products is an asset but not required.
- Ability to work on-site at our Mississauga office/warehouse.

WHAT WE'RE LOOKING FOR We’re looking for someone who is customer-focused, organized, resourceful, and willing to take ownership. You should be comfortable investigating problems, communicating with different teams, and finding practical solutions while maintaining a positive customer experience.

Join us and become an integral part of our growing team as we continue to deliver exceptional products, service, and experiences to our customers!

Pay: $18.15 per hour

Work Location: In person

📌 Customer Service Associate (Mississauga)
🏢 Sukoshi Mart
📍 Mississauga