Order Management

- Receive and process customer purchase orders.

- Confirm order details (pricing, availability, delivery time).

- Coordinate with production, shipping, and logistics to meet customer deadlines.

- Update customers regularly on order status and any delays or changes.

Customer Communication &

- Support

- Respond promptly to customer inquiries via phone, email, or in-person.

- Handle complaints, returns, or warranty issues professionally.

- Build and maintain positive customer relationships.

- Maintain records of customer interactions, transactions, and feedback.

Documentation &

- Reporting

- Prepare quotes, sales orders, delivery notes, and invoices.

- Maintain accurate customer records in the CRM or ERP system.

- Generate regular sales or order reports for management.

Cross-functional Coordination

- Liaise with production, quality control, warehouse, and logistics teams.

- Escalate production or delivery issues as needed.

- Assist the sales team with customer data, order status, and follow-ups.

Customer Feedback &

- Continuous Improvement

- Gather and document customer feedback for internal improvement.

- Suggest improvements in customer service processes or policies.

Administrative Oversight

- Oversee daily office operations, including supplies, equipment, and utilities.

- Maintain office filing systems (physical and digital).

- Ensure smooth functioning of office equipment and coordinate repairs.

Scheduling &

- Coordination

- Manage calendars,



appointments, and internal meeting scheduling.

- Coordinate logistics for staff or client meetings and company events.

Staff Support

- Act as a liaison between management and staff on administrative matters.

- Support onboarding of new employees (office orientation, workspace setup).

- Maintain attendance records and assist HR with timesheets or leave tracking.

Basic Accounting Support

- Assist with invoicing, petty cash handling, or expense reporting.

- Liaise with accounting or finance departments for payment tracking.

Compliance &

- Cleanliness

- Ensure the office complies with safety and regulatory requirements.

- Oversee cleaning schedules and office upkeep.

Qualifications:

- Experience in a production, logistics, or administrative support role within a manufacturing or industrial environment.

- Strong organizational and time-management skills with the ability to prioritize tasks and meet deadlines.

- Excellent communication and interpersonal skills, both written and verbal.

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong attention to detail and accuracy.

- Familiarity with safety regulations and procedures.

- QuickBooks Experience a Plus

Job Type: Full time

Pay: $18.00-$19.00 per hour

Benefits

- Casual dress

- On-site parking

Work Location: In person

📌 Customer Service & Office Administrator (Maternity Leave Coverage) (Burlington)
🏢 Crayford Technologies
📍 Burlington