Establish and grow relationships with customers by communicating, advocating and resolving issues. Responsible for order entry and/or maintenance for assigned accounts. Effectively handle inbound phone calls from current and potential customers Communicate and follow up on order confirmations, changes and cancellations to both customers and internal team members.

Understand customer needs and requirements by providing exceptional customer service Determine productive shipping methods for order fulfillment and track orders to ensure they are shipped and delivered in a timely manner. Track and communicate any changes and potential service issues to the customer. Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.

Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary. Communicate with Sales Representatives, Purchasing, and Management as needed. Process claims which includes any shortages, damages, quality issues and any miscellaneous items.

New account information entry as well as maintaining accurate information on current accounts. Minimum 3-5 years customer service experience preferred required. Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook).





Associate or bachelor's degree preferred but not required. SAP, Sage). Ability to work with all areas of the business including plant and sales personnel. This is a temporary full-time position covering a maternity leave, with an anticipated duration of 12 months.

The successful candidate will play a key role in supporting the team during this period. Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?

Mauser Packaging

Solutions is that company. Our mission is to help our customers achieve better sustainability with their packaging.

At Mauser Packaging

Solutions, you can be proud to work for a company that's always striving to innovate and serve customers better and help them be better stewards of the environment. Whether you're a seasoned professional or just beginning your career there's a place where you can help make a difference at Mauser Packaging Solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

📌 Customer Service Representative (12-Month Maternity Leave Coverage) (Edmonton)
🏢 Mauser Packaging Solutions
📍 Edmonton