Elevate your career as a Customer Service Representative with Olympia Benefits Inc. in Calgary, AB. This full time, on-site role focuses on enhancing client interactions through phone and email support. In this position, you'll act as a primary point of contact for clients, addressing inquiries and resolving issues with professionalism.

You must possess strong attention to detail, be solution-oriented, and continuously seek to improve client experiences. Your collaborative mindset will ensure effective communication and service excellence. Key Responsibilities:

- Answer inbound client inquiries via phone and email
- Make outbound calls for follow-ups and onboarding
- Resolve questions on benefits, claims, and accounts
- Maintain accurate notes of client interactions
- Identify trends in client questions to enhance service Requirements:
- High school diploma required; post-secondary education preferred
- One year of customer service experience is preferred
- Knowledge of CRM systems is an asset
- Strong organizational and communication skills
- Ability to adapt to shifting priorities and tasks Become a trusted partner in client services at Olympia Benefits, delivering exceptional support and solutions.

📌 Customer Service Representative at Olympia Benefits (Calgary)
🏢 Olympia Financial Group
📍 Calgary