Company Overview

Mountain Industrial Services Limited O/A Mountain Industrial Parts and Supplies is a locally owned and operated supplier specializing in heavy-duty truck parts, industrial supplies, Personal Protective Equipment (PPE), and consumables. We serve customers in the transportation, construction, mining, and industrial sectors with a focus on quality products, timely delivery, and exceptional service.

We are currently looking for a friendly, professional, and detail-oriented Customer Service Representative (CSR) to join our team and help deliver a high-quality experience to our valued customers.

Position Summary

As a Customer Service Representative, you will be the first point of contact for customers — in person, over the phone, and by email. You’ll assist with product inquiries, order processing, quotations, and general customer support. This role requires solid communication skills, a positive attitude, and a willingness to learn about the diverse range of products we offer.

This Position is based in the Fort McKay Industrial Park and based on a Wednesday to Tuesday Schedule. 7 days on, 7 Days off. 6am to 6pm.

Key Responsibilities

- Greet and assist customers in person, by phone, and via email
- Provide accurate information about product availability, pricing, and specifications
- Prepare quotes and process orders in a timely and qualified manner
- Collaborate with warehouse and sales teams to ensure smooth order fulfillment
- Maintain solid product knowledge of truck parts, PPE, and industrial supplies (training provided)
- Process Purchase Orders
- Handle customer returns, exchanges,



and warranty claims in accordance with company policies
- Build and maintain solid relationships with new and existing customers
- Assist in maintaining an organized front counter and customer-facing area
- Support outside sales team with customer follow-ups and special requests
- Perform general administrative tasks as needed
- Other duties as assigned

Qualifications and Requirements

- High school diploma or GED equivalent
- 1–2 years of counter sales or parts sales experience (preferably in an industrial or parts-related environment)
- Strong communication and interpersonal skills
- Attention to detail and a customer-first mindset
- Basic computer skills, including Microsoft Office and experience with order entry systems
- Ability to work well in a fast-paced, team-oriented environment
- Knowledge of heavy-duty truck parts or industrial supplies is a strong asset, and will be taken into consideration.
- Must successfully pass pre-employment testing
- Willingness to learn and take on new challenges
- Provide own transportation
- Must provide a criminal background check ( within last 30 days)

What We Offer

- Competitive wage and benefits
- On-the-job training and support
- Opportunities for career growth within the company
- A respectful and team-focused work environment
- The opportunity to work with a wide range of products and customers

To Apply: Please send your resume and cover letter to [email protected] We appreciate all applications, but only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Work Location: In person

📌 Customer Service Representative (CSR) (Fort McMurray)
🏢 Mountain Industrial Parts and Supplies
📍 Fort McMurray