Customer Service Representative II

SM Cyclo of Canada, Ltd. is also known globally as Sumitomo Drive Technologies.

We offer superior products, and it is our team members that cement our customer relationships by delivering superior service and performance to meet or exceed customers' expectations. We expect our team members to give their best every day, and in return we strive to deliver the same superior service, performance, and rewards to our employees. To find out more please see our corporate video https://www.youtube.com/watch?v=1DSrqy4-2aI or to see our products visit https://www.youtube.com/watch?v=DPth5WITjRo.

Primarily responsible for providing services to customers via telephone, fax and email.

Essential Functions (other duties may be assigned):

· Answer incoming telephone calls, respond to customer inquiries and enter orders into computer system in a timely manner.

· Provide support to high profile customers and coordinate large/complicated orders.

· Ensure Opportunities and Cases are kept updated in CRM system.

· Keep Outside Sales updated on quotations and order status.

· Provide catalogue and pricing information to customers.

· Provide comprehensive product and selection support to customers.

Minimum Qualifications:

· High School Diploma or equivalent is required. Some college coursework is preferred.

· Three (3) years of customer service or administrative experience with a power transmission distributor or other power transmission manufacturer.

· Experience with data entry and Microsoft Excel.





· Must be able to work in a fast-paced environment.

Benefits:

We offer a very generous benefit package consisting of:

- 100% company paid comprehensive benefits including extended health care & dental, vision care, life insurance, disability insurance, and an employee assistance program.
- Company pension
- RRSP match
- Complimentary access to a licensed financial planner
- On-site parking
- Paid time off
- Get your birthday off with pay
- Tuition reimbursement
- Company events
- Top wages based on experience
- Annual performance bonus
- Casual dressing

PLUS: A spacious working environment with great Company culture, summer BBQs and other exciting employee events during the year. Warehouse employees are provided with uniforms, safety shoe allowance and all equipment required for this role.

Other Accommodations:

Upon request, Sumitomo Drive Technologies will provide reasonable accommodation to persons with disabilities throughout the hiring and employment process. It is the policy of Sumitomo Drive Technologies to recruit the most qualified individual for every prospect in an efficient, professional and non-discriminatory manner. Sumitomo focuses on recruiting, employing, and advancing members in diverse groups in an ever-changing market.

Pay: $55,000.00-$65,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Customer Service Representative II (Oakville)
🏢 SM Cyclo of Canada
📍 Oakville